Analyst-Network Policy Process
Analyst-Network Policy Process
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Job Description
Salary Range: $55000.00 to $105000.00 annually bonus benefits
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.
The above represents the expected salary range for this job requisition. Ultimately in determining your pay well consider your location experience and other jobrelated factors.
We back our colleagues and their loved ones with benefits and programs that support their holistic wellbeing. That means we prioritize their physical financial and mental health through each stage of life. Benefits include:
- Competitive base salaries
- Bonus incentives
- 6 Company Match on retirement savings plan
- Free financial coaching and financial wellbeing support
- Comprehensive medical dental vision life insurance and disability benefits
- Flexible working model with hybrid onsite or virtual arrangements depending on role and business need
- 20 weeks paid parental leave for all parents regardless of gender offered for pregnancy adoption or surrogacy
- Free access to global onsite wellness centers staffed with nurses and doctors (depending on location)
- Free and confidential counseling support through our Healthy Minds program
- Career development and training opportunities
For a full list of Team Amex benefits visit our Colleague Benefits Site.
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With the right backing people and businesses have the power to progress in incredible ways. When you join Team Amex you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers communities and each other. Here youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits programs and flexibility that support you personally and professionally.
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Join Team Amex and lets lead the way together.
Global Merchant Network Services (GMNS) has relationships with millions of merchant businesses in more than 25 countries and delivers over $1.5T in spend. The people processes and technology that support this vital function are evolving to improve the merchant experience and economics. The Global Strategy & Capabilities (GS&C) teams mission is to deliver a bestinclass premium merchant experience that will get merchants to not only accept American Express but openly welcome and recommend us to their customers.
The Global Policy & Standards (GPS) team within GS&C develops American Express Partner and Merchant Policy Standards and Programs to remain competitive support new products & capabilities improve data quality and promote compliance.
Reporting to Manager Network Policy & Process the Analyst Network Publications Technical Writeris an exciting opportunity for a talented writer to drive a vision that continues to evolve Network policy standards and process.
Key responsibilities of the role include:
- Author and edit content adhering to American Express and Network Publications style guidelines and quality standards to produce and deliver highquality documents for external Partners.
- Collaborate with Policy and Standards Managers subject matter experts and other key stakeholders to determine document development and maintenance needs obtain drafting information and validate content.
- Accurately proofread and edit documents.
- Perform gap analysis and complete impact assessments to ensure key details are identified captured and updated in all affected locations and documents.
- Conduct the review and approval process implementing feedback and edits and revising drafts as necessary to secure final approvals prior to publication.
- Publish or coordinate the publication of documents to the appropriate channel including to Knowledge Base and announce the availability of updated documents to applicable external Partners and key internal stakeholders.
- Manage publications process and project assignments from time of initial assignment to final publication or project completion balance multiple projects with competing priorities adhere to project timelines and report on progress to key stakeholders.
- Maintain highaccuracy and thoroughness while executing tasks through a documents creation maintenance editing and delivery.
- Stay informed about content management best practices and industry trends share insights and learnings with the team to enhance efficiencies and improve processes.
Minimum Qualifications:
- 4 years of experience in content development or project management (financial services industry experience preferred).
- Overall comfort in using/learning tools such as Adobe FrameMaker Adobe AEM Guides Adobe Acrobat SharePoint Confluence OneDrive and JIRA to manage daytoday project and publishing needs.
- Excellent written verbal communication collaboration and relationship building skills. Ability to provide excellent service to external Partners and internal customers.
- Intermediate Microsoft Office skills.
- Strong desire for quality attention to detail highaccuracy and ability to take ownership of assigned projects.
- Analytical mindset and strong critical thinker with the ability to assess information and identify patterns to make informed decisions.
- Selfstarter ability to multitask troubleshoot and work independently.
- Adaptability when working in a dynamic and crossfunctional environment.
Required Experience:
IC
Employment Type
Full-Time
