Revenue Operations Supervisor
Revenue Operations Supervisor
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 117038 - 143685
1 Vacancy
Job Description
The Position
The City of Oakland is an equal opportunity employer that values workforce diversity inclusion and equity. Oakland has a long history of activism around issues of justice and equity. Both oppression and this resistance to oppression have shaped the citys historical roots and the lives of its residents to this day. As public servants in one of the most diverse cities in the nation we strive to develop employees who understand the harm and impacts of systemic inequity to create lasting meaningful outcomes for everyone. Oakland strives to establish an environment that embraces the richness of culture community and individualism of employees.
Why join the City of Oakland Finance Department
The City of Oakland Revenue Management Bureau is an exciting fast paced environment. You will have the opportunity to learn about the local tax ordinances build relationships with local businesses educate Oakland residents on applicable City of Oakland tax and fee requirements and maintain the data integrity of the City of Oaklands business tax database. This bureau is tasked to manage the Citys financial affairs with the highest degree of customer service honesty and integrity.
We are looking for someone who is:
- Able to interpret federal state and City regulations and ordinances pertaining to revenue collections and regulatory programs.
- An effective communicator in both oral and written form.
- Able to maintain accurate records prepare clear and concise reports and present them to elected officials city staff and members of the public.
- Proficient in computerized tax systems.
- Effective in gathering processing and interpreting information to identify patterns draw logical conclusions and solve problems by using critical thinking and data analysis to make informed decisions.
- Experienced with and knowledgeable in the principles of supervision and training.
- A leader with strong conflict resolution skills and the ability to motivate their team.
What you will typically be responsible for:
- Supervising staff who locate unregistered businesses operating in the City and delinquent tax payers through established and new methods to collect taxes and fees owed to the City.
- Working with delinquent taxpayers to bring them into compliance. This includes calculating taxes penalties assessments and interest to ensure all monies due to the city are invoiced and collected.
- Supervising and ensuring the timely processing of payments.
- Selecting training supervising and evaluating subordinate staff.
- Interpreting monitoring and ensuring compliance with existing City ordinances and codes pertaining to business taxes collections and lien processes.
- Working with subordinate staff to issue notices of violations notices of tax determinations and notices of assessment for noncompliant businesses.
Read the complete job description by clicking this link.*Click on the link below to see a video on what its like to work for the City of Oakland!
Working for the City of Oakland
A few reasons you might love this job:
- You will have the opportunity to update processes and procedures to improve efficiency.
- Meaningful and challenging work to positively impact communities.
- Opportunities for upgrowth mobility professional development and tuition reimbursement.
- You will be positively impacting the Citys ability to fund key resources.
- Centrally located in the beautiful heart of downtown Oakland with easy access to public transportation including BART and AC Transit.
A few challenges you might face in this job:
- You may have to adapt to changing revenue sources limited financial resources and competing priorities.
- Regulatory and compliance issues often arise due to frequent changes in regulations differing rules across jurisdictions and the need for constant updates to policies and practices.
- You will need to update legacy systems.
- You may need to navigate a wide variety of customer personalities both internal and external.
Competencies Required:- Building & Maintaining Relationships:Establishing rapport and maintaining mutually productive relationships
- Critical Thinking:Analytically and logically evaluating information propositions and claims
- Customer Focus:Attending to the needs and expectations of customers
- Displaying Ownership and Accountability:Holding self and others accountable for measurable highquality timely and costeffective results.
- Establishing Credibility:Doing what one commits to doing and respecting the confidentiality of information and concerns shared by others.
- Fact Finding:Obtaining facts and data pertaining to an issue or question
- Handling & Resolving Conflict:Managing interpersonally strained situations
- Handling Stress:Maintaining emotional stability and selfcontrol under pressure challenge or adversity
- Leadership:Guiding and encouraging others to accomplish a common goal
- Managing Performance:Ensuring superior individual and group performance
- Oral Communication:Engaging effectively in dialogue
- Professional & Technical Expertise:Applying technical subject matter to the job
- Professional Impact:Presenting self as a positive representative of the organization
- Professional Integrity & Ethics:Displaying honesty adherence to principles and personal accountability
- Writing:Communicating effectively in writing
Minimum Requirements for Application
This recruitment will produce two eligible lists. The restricted list will be for fulltime permanent parttime or parttime City and Port of Oakland employees who maintain employment for the duration of the recruitment and pass all stages of the recruitment process. The open list will be for all other applicants who pass all stages of the recruitment process.
Any combination of education and experience that is equivalent to the following minimum qualifications is acceptable.
Education:A Bachelors degree from an accredited college or university in business administration finance accounting or a related field.
Experience:Four 4 years of progressively responsible professional revenue audit or collection experience in a financial institution or a municipal government including one 1 year at a lead or supervisory level.
Supplemental Information
The Recruitment Process:
The City of Oakland works with a Civil Service system. Applicants apply online and HR staff reviews their experience education and training listed on the application against the minimum qualifications listed for each position.
Candidates who demonstrate that they meet the minimum qualification requirements are then invited to participate in an assessment process (or testing) to measure their knowledge skills and abilities in jobrelated areas.
Candidates who do not demonstrate that they meet the minimum qualification requirements will have an opportunity to request a final review. Candidates must request a final review within 5 business days of being notified that they did not meet the minimum qualifications.
In the final review candidates may clarify information already provided on their application. No additional work history education or certifications will be accepted. Any decisions made during this review process will be final.
For this recruitment all qualified applicants will be sent a writing exercise which will then be evaluated and rated by subject matter experts. The tentative date that the writing exercise will be sent to you for completion is the week of May 5 2025.
For some recruitments more than one type of assessment may be used. Depending on the number of candidates who pass the first assessment (multiplechoice test structured interview writing exercise performance exam) you may be asked to complete a secondary assessment before the recruitment is finalized. If a secondary assessment is scheduled you will be notified by email with specific details. If a secondary assessment is not scheduled department hiring interviews will occur during this time frame.
Candidates who pass each stage in the process will be placed on an eligible list. Some candidates may receive extra points for example if you are a Veteran with an honorable discharge or if you are a current City of Oakland resident. If youre applying to a restricted posting and you are eligible as a current City employee you may also receive additional points for your City service. Extra points are only applied to passing scores so if you do not pass every element of the testing process you cannot use extra points to pass.
The City of Oakland reserves the right to modify the selection process and date of examination as necessary to conform to administrative or business necessity. The information contained in this announcement is subject to change and does not constitute either an expressed or implied contract.
Whats in it for you
- 15 paid holidays
- Vacation: 2 weeks per year minimum with the ability to accrue more depending on public sector years of service
- Retirement: CalPERS (California Public Employees Retirement System) with a pension formula of 2.5 @ 55 (for Classic CalPERS members) and 2 @ 62 for new CalPERS members. Classic Employees contribute 8 of pretax wages. The City of Oakland does not participate in Social Security
- Health: The City of Oakland pays the full cost of employee and eligible dependent coverage at the Kaiser rate. Other plans include Anthem Blue Shield United Health Care and other HMO and PPO plans
- Dental: Delta Dental full premium for employees and eligible dependents
- Vision: VSP full premium for employees and eligible dependents
- Sick leave: Employees accrue 12 days per year
- Deferred Compensation: 457(b) pretax plan and an aftertax ROTH 401(k)plan
- Other benefits include a Flexible Spending Account Wellness Program Employee Assistance Program Tuition Reimbursement Life Insurance up to $200k & Employee Training.
Applicants are required to submit criminal history information upon request after receiving a conditional offer of employment. If the requested information is not furnished in a timely manner applicants will not qualify for further consideration and will be removed from the eligible list.
Disaster Service Workers
All employees are designated Disaster Service Workers through state and local law. Employees are required to complete all Disaster Service Workerrelated training as assigned and to return to work as ordered in the event of an emergency.
How to Apply
Apply prior to the closing time of the job announcement and allow at least two to three hours to submit your application if you are a new user of the system. APPLICATIONS ARE ACCEPTED ONLINE ONLY. You may apply and view current openings by visiting our employment opportunities webpage at:
you do not have access to a computer there are computer stations available at any City of Oakland Public Library. There are also workstations at the Human Resources Management Department 150 Frank H. Ogawa Plaza 2nd Floor Oakland CA 94612. Workstations are available during regular business hours (normally 10:00 a.m. to 4:00 p.m..
Our online application system is provided by GovernmentJobs. If you have problems while applying online please contact GovernmentJobs Live Applicant Support atbetween 6:00 AM and 5:00 PM Pacific Time Monday Friday. You may also call the City of Oakland Human Resources Management Department during regular business hours atfor information; however we are unable to provide technical support for the online application system. For recruitmentspecific questions please contact Melissa Davis at
Required Experience:
Manager
Employment Type
Full-Time
