Director Operations Distribution
Director Operations Distribution
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1 Vacancy
Job Description
This role will be focused on building strong relationships at every level from hourly associates to senior leadership. As a peoplefirst leader you will drive engagement foster accountability and inspire a culture of collaboration and growth. Youll guide and develop your team ensuring they are equipped to meet both daily challenges and longterm goals while also prioritizing succession planning and the development of key talent across the facility.
At Ingram the Operations team serves a key role within the organization. We ensure that our distribution centers and manufacturing facilities function at maximum efficiency. Safety is a core value in our environment. We emphasize this through training education and accident prevention programs. Process Improvement is another core value and through innovations such as voice and Radio Frequency (RF) technologies as well as feedback from our associates we work toward constant improvement.
The world is reading and it is our goal to connect as many people to the content they want in the simplest ways. If you want to be part of a customercentric team that strives for excellence collaboration innovation we cant wait to meet you!
Required Qualifications:
- Bachelors degree or year for year directly related experience
- 7 years experience in a fastpaced high volume distribution center environment supervising at least 25 or more employees
- 5 years of operational leadership within a distribution environment
- 3 years experience with a Warehouse Management System
- 6 months work experience which includes walking standing lifting/carrying pushing/pulling gripping/grasping bending squatting/kneeling twisting/turning climbing crawling reaching above shoulders typing/keyboard
Preferred Qualifications:
- Proven handson distribution leadership experience with a strong floor presence and a natural ability to balance strategic responsibilities with daily team engagement.
- Demonstrated success driving continuous process improvement; Six Sigma or similar methodology experience a plus
- Skilled in motivating and developing teams at all levels with a focus on succession planning and building a strong engaged culture.
- Strong relationship builder and confident communicator comfortable navigating challenges and securing buyin across departments and leadership teams.
- Selfstarter with a proactive mindset flexible to support a 24/7 operation and committed to driving performance and innovation within an evolving environment.
Essential Duties:
- Manage staff selection & development ensuring all associates are fully trained/cross trained on systems and procedures and provide educational opportunities with departmental activities.
- Leverage leadership skills and data driven approaches in operations management project management change management and business performance analysis to develop bestinclass processes.
- Lead and manage metric driven performance for the operations organization that constantly pushes for improved operations and financial performance.
- Oversee the management of dayday activities for DC.
- Communicate departmental goals and objectives to attain company goals.
- Ensure customer service levels exceed requirements by ensuring direct reports are exceeding IBCs standards for excellent follow through and service to our clients.
- Maintain goals objectives and job descriptions that keep the associate motivated and focused on attaining personal departmental and company goals.
- Review associate performance based on goals and objectives measuring and reporting outcomes to management.
- Work with DC managers and supervisors to resolve departmental problems/issues.
- Plan develop and launch processes/plans for DC strategies.
- Direct the development of the business plan to support long term DC strategies.
- Review competitive information in order to stay current with industry trends and developments.
- Visit and talk with other companies to bring in new ideas on Distribution operations.
- Inform leadership and general staff associates of goals objectives performance levels and strategic initiatives.
- Assure adequate knowledge of goals objectives and performance levels through all levels of the organization.
Additional Information :
Perks/Benefits:
- A highly competitive compensation package with generous benefits beginning first day of employment for Medical/Prescription Drug plans HSA Vision Dental and Health Care FSA.
- 15 vacation days & 12 sick days accrued annually and 3 personal days
- 401K match Life and AD&D Employee Assistant programs Group Legal & more
- Encouraged continued education with our tuition reimbursement program
- Financial and inkind opportunities to engage with nonprofits in your community
- Company match program for United Way donations
- Volunteer opportunities and inkind drives for nonprofits throughout the year
- Casual Dress Code
The world is reading and Ingram Content Group (Ingram) connects people with content in all forms. Providing comprehensive services for publishers retailers libraries and educators Ingram makes these services seamless and accessible through technology innovation and creativity. With an expansive global network of offices and facilities Ingrams services include digital and physical book distribution printondemand and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC Ingram Publisher Services LLC Lightning Source LLC Ingram Library Services LLC Tennessee Book Company LLC Ingram Content Group UK Ltd. and Ingram Content Group Australia Pty Ltd.
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin age work related mental or physical disability veteran status sexual orientation gender identity or genetic information.
- EOERace/Gender/Veterans/Disabled
- We participate in EVerify.
- EEO Poster in English
- EEO Poster in Spanish
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
