You know the moment. Its the first notes of that song you love the intro to your favorite movie or simply the sound of someone you love saying hello. Its in these moments that sound matters most.

At Bose we believe sound is the most powerful force on earth. Weve dedicated ourselves to improving it for nearly 60 years. And were passionate down to our bones about making whatever youre listening to a little more magical.

The Marketing team at Bose consists of passionate bold and musicloving storytellers. We tap into the magic of what makes Bose BOSE and through our marketing efforts connect that magic with people who relate to our belief that sound is the most powerful force on earth.

Job Description

Were the Bose Customer Experience Design Team and our mission is to design category defining customer experiences where every interaction is intuitive effortless seamless and delightful. We make the experience of buying and using a Bose product magical and when customers need help we ensure the best possible support. We innovate relentlessly setting new experience standards. Were humancentered in our approach and we work iteratively on UX prototypes across physical and digital touchpoints to solve customer problems and give them new beloved capabilities they cant live without. Our work greatly impacts our customers endtoend experience and is critical for Bose.

We are building our CX Team and are seeking a Principal Experience Designer (CX Designer) to join the team. As aPrincipal Experience Designer you will shape endtoend physical and digital experiences that elevate how customers interact with our products and services. This role bridges innovation design strategy and handson creating holistic experiences that delight users while aligning with business objectives. You will lead efforts across crossfunctional teams define futurefacing experiences and influence how technology and design intersect to create moments of joy for our customers.

Key Responsibilities

Vision and Strategy

• Develop and champion a unified experience vision for Boses digital and physical products services and platforms.
• Leverage customer insights market research and data analytics to create innovative roadmaps aligning on priorities and success metrics.
• Create frameworks such as customer journeys service blueprints and experience maps to define the product vision across multihorizon strategies.

Design and

• Lead concept development through ideation sessions prototyping and storytelling transforming preferable futures into tangible solutions.
• Deliver highquality designs including wireframes storyboards interactive prototypes and visual mockups that align with Boses design principles.
• Incorporate inclusive design practices into all experiences.

Collaboration and Leadership

• Facilitate cocreation workshops and insightgathering activities engaging with customers and stakeholders to shape usercentered solutions.
• Partner with product managers engineers and researchers to deliver innovative solutions aligned with business goals and technical constraints.
• Mentor and develop the design team fostering a culture of creativity innovation and collaboration across the organization.

Research and Insight

• Dive deep into consumer insights competitive intelligence and emerging technologies to identify opportunities for innovation and differentiation.
• Define user research needs integrating findings into iterative concept validation and experience refinement.

Influence and Evangelism

• Act as a thought leader within Bose advocating for customerobsessed design and influencing stakeholders through compelling storytelling and visual communication.
• Represent Boses design team in external industry events contributing to the broader design community.

Qualifications

Experience and Skills

• At least 8 years of experience in Experience Design Service Design or related fields demonstrating a track record of creating successful physical and digital experiences.
• Strong analytical quantitative and problemsolving skills with a datadriven mindset.
• Expertise in using design tools such as Figma Adobe Creative Suite and prototyping software.
• Skilled in creating crossfunctional alignment and delivering within agile methodologies.
• Proven ability to lead design efforts for new categories and guide endtoend experience development.

Soft Skills

• Excellent communication and storytelling skills with the ability to articulate design rationale to diverse audiences.
• Comfortable working with senior executives influencing strategic decisions and presenting compelling narratives.
• Collaborative team player with a strong ability to mentor others and foster a creative culture.

Preferred Qualifications (Extra Credit)

• Familiarity with emerging technologies and their application in creating nextgeneration user experiences.
  

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Bose is an equal opportunity employer. We evaluate qualified applicants without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or any other legally protected characteristics. The EEOCs Know Your Rights: Workplace discrimination is illegal Poster is available here: Bose is committed to providing reasonable accommodations to individuals with disabilities. If you require reasonable accommodation in completing this application interviewing completing any preemployment testing or otherwise participating in the employee selection process please direct your inquiries to Please include Application Accommodation Request in the subject of the email.

Our goal is to create an atmosphere where every candidate feels supported and empowered in the interviewing process. Diversity and inclusion are integral to our success and we believe that providing reasonable accommodation is not only a legal obligation but also a fundamental aspect of our commitment to being an employer of choice. We recognize that individuals may have different needs and requirements based on their abilities and we provide reasonable accommodations to ensure ideal conditions are met during the application process.