Business Operations Manager Customer Success
Business Operations Manager Customer Success
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$ 131000 - 131000
1 Vacancy
Job Description
What youll do:
- Support
- Leverage Conferences technologies to deliver key experiences and solve critical challenges
- Interact with conference attendees and Gartner associates onsite to troubleshoot challenges remotely and onsite at conferences globally
- Execute highquality platform configurations with a focus on delivering global consistency
- Communication
- Build trustbased valueadd relationships with senior leaders
- Influence and negotiate inbound feature requests through governance with stakeholders
- Communicate product roadmaps and milestones
- Training
- Create update and maintain documentation of existing business and technology processes as well as new feature releases
- Partner with Product Owners and teams to write highquality user stories explaining business problems
- Testing
- Assess performance and translate information into actionable insights that can easily be understood and used to drive change
- Organize and drive complex projects identify emerging issues and keep core initiatives on track for completion by scheduled date
- Process QA testing and contribute to UA testing to uphold and achieve highquality lowdefect product development
What youll need:
- Experience: 35 years of business analysis and project management experience
- Exceptional problemsolving capabilities: Able to solve complex problems thinking creatively and using data to tell a story
- Drive / Passion: You are passionate about the experience and delivering uncompromising quality. Selfmotivated & accountable with a high level of commitment to responsibility
- Communication skills: Youre an excellent verbal and written communicator capable of eliciting client and stakeholder feedback documenting clear requirements and providing high quality support
- Problem Solving: Ability to engage with crossfunctional teams across the organization and work collaboratively to solve complex challenges.
- Leadership: Youve demonstrated a proven track record of driving continuous product improvements ranging from bug fixes to new features and deliverables. Actionoriented and driven to achieve results and build trust with both business partners and internal developers
- Influence: You must demonstrate a high level of collaboration and strong negotiation skills
- Organization skills: Extremely organized with strong timemanagement skills
- Travel: Willing to travel to 5 to 6 conferences per year providing critical support at our most important global conferences.
#LIDT1
#LIhybrid
Who are we
At Gartner Inc. (NYSE:IT) we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable objective insight helping enterprise leaders and their teams succeed with their missioncritical priorities.
Since our founding in 1979 weve grown to more than 21000 associates globally who support 14000 client enterprises in 90 countries and territories. We do important interesting and substantive work that matters. Thats why we hire associates with the intellectual curiosity energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast virtually untapped market potential ahead of us providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together our singular unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies cultures religions ethnicities races genders sexual orientations abilities and generations.
We invest in great leaders who bring out the best in you and the company enabling us to multiply our impact and results. This is why year after year we are recognized worldwide as a great place to work.
What do we offer
Gartner offers worldclass benefits highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment we provide the flexibility and support for you to thrive working virtually when its productive to do so and getting together with colleagues in a vibrant community that is purposeful engaging and inspiring.
Ready to grow your career with Gartner Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the base salary range for this role is 92000 USD 131000 USD. Please note that actual salaries may vary within the range or be above or below the range based on factors including but not limited to education training experience professional achievement business need and location. In addition to base salary employees will participate in either an annual bonus plan based on company and individual performance or a rolebased uncapped sales incentive plan. Our talent acquisition team will provide the specific opportunity on our bonus or incentive programs to eligible candidates. We also offer market leading benefit programs including generous PTO a 401k match up to $7200 per year the opportunity to purchase company stock at a discount and more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race color creed religion sex sexual orientation gender identity marital status citizenship status age national origin ancestry disability veteran status or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Companys career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources ator by sending an email to.
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Required Experience:
Manager
Employment Type
Full-Time
