Onsite IT Engineer - Chattanooga TN

Dedicated IT

At Dedicated IT were more than a Managed Service Providerwere healthcares trusted IT partner. Proudly ranked #33 on CRNs 2022 Fast Growth 150 List weve established ourselves as a household name in Healthcare IT. With our peoplecentric culture competitive benefits and consistent yearoveryear growth were known as an employer of choice in the Managed Services world.

We believe in investing in our team. That means prioritizing your professional AND personal success through career development advancement opportunities certification support and worklife balance. Here youll find a supportive environment that celebrates growth and innovation.

As we continue to rise as one of the top 5 privatelyowned MSPs in the U.S. were looking for an Onsite IT Engineer to join our MidMarket Service division. In this role youll have a direct impact on our mission and help shape the future of healthcare technology.

Ready to advance your career with a leader in Healthcare IT Apply today and lets build the future of healthcare together!

If you would like to know more about Dedicated IT click the links below:

Summary
Location: Chattanooga TN
Schedule: Fulltime onsite at client office
Salary: Up To $70000/year

Onsite IT Engineer Empower Healthcare with Advanced Technology Solutions

Are you passionate about technology and ready to make a real impact in the healthcare sector Join us as an Onsite IT Engineer where youll work handson with enterpriseclass systems tackling advanced projects that drive our midmarket healthcare clients forward.

In this role youll have access to stateoftheart hardware powerful automation tools and resources to help you deliver exceptional technical support. Youll work directly with users onsite offering fast and effective solutions and partner with client executives on both short and longterm IT strategies. Your presence will ensure our clientele feel supported no matter where theyre located.

Our Onsite IT Engineers are the face of our company driving client success through innovative problemsolving and impactful solutions. If youre excited about taking on infrastructure projects and developing your expertise wed love to hear from you!

We Are Looking for Candidates That Embody Our Core Values:
Collaborate: Leave your ego at the door. None of us is as smart as all of us. Collaboration propels us toward our common goals in a way that benefits the company its people and its clients.
Own: Take extreme ownership of your role and establish yourself as the goto person in your position. Go above and beyond to deliver the right results: when you think sending an email is enough pick up the phone and CALL.
Dedicated: Model dedication reliability and responsibility. Rise to challenges follow through improve interpersonal experiences with clients partners and colleagues. Position yourself to be the most dedicated on your team every day.
Empathize: See things from different angles and place yourself in others shoes. Display genuine interest in care and concern for our clients partners and colleagues in every interaction. Observe with the intent to learn and actively listen with the intent to truly hear.

Functions of the Onsite IT Engineer:

• Provide prompt and effective support for enduser issues ensuring timely resolution and tracking progress within SLA times.
• Collaborate closely with clients Service Delivery Managers and teammates to deliver highquality service and foster a positive user experience.
• Lead and participate in various infrastructure improvement projects contributing to enhanced system performance and user satisfaction.
• Maintain accurate documentation create detailed support tickets and log activities for efficient tracking and reporting.
• Offer handson support to executive teams assisting with technology needs and strategic IT planning.
• Escalate complex issues to senior technical teams with comprehensive documentation of troubleshooting steps and recommendations.
• Act as the Subject Matter Expert (SME) for assigned clients providing guidance and mentorship to team members as needed.
• Proactively identify and report potential major incidents ensuring timely communication with the Service Delivery Manager.
• Develop and deliver enduser training on supported software and hardware improving user confidence and system adoption.
• Assist with the installation and configuration of clientspecific software and infrastructure coordinating with vendors when necessary.
• Support Professional Services and Account Management teams by testing new environment configurations and providing valuable feedback.

Advanced Technical Responsibilities:

• Enterprise Desktop Management: Deliver comprehensive support for workstation hardware and software (Windows/Mac OS) and mobile devices ensuring seamless operations for end users and proactively optimizing their experience.
• Office 365 Administration: Take ownership of Office 365 services including advanced troubleshooting and management of SharePoint OneDrive and other collaboration tools driving productivity across the organization.
• Advanced Support Ticket Resolution: Efficiently resolve and document complex support tickets using ConnectWise maintaining a customerfocused approach across calls chat and email. Handle escalated issues that require deeper technical insight.
• Network & Security: Conduct advanced troubleshooting for network issues (DNS DHCP VPN) support firewall configuration and ensure secure and reliable connectivity across multiple locations.
• Windows & Virtual Server Management: Manage Windows environments and virtual server infrastructures performing tasks like advanced file permissions management Active Directory administration and supporting enterpriselevel configurations.
• Healthcare Application Support & Vendor Management: Act as a key liaison for EMR/EHR vendor management ensuring quick issue resolution and minimizing downtime for critical healthcare applications.
• User Training & Technology Mentorship: Deliver training sessions for end users focusing on advanced IT tasks and best practices while mentoring them to increase tech confidence and productivity.
• Team Leadership & Knowledge Sharing: Collaborate with teammates and mentor junior technicians sharing expertise and fostering a culture of continuous learning and technical growth.
• Executive IT Support: Provide direct highlevel support to executive and senior leadership ensuring their technology needs are met promptly and professionally with a focus on maintaining business continuity and efficiency.

Education & Experience Qualifications

• Minimum Education: High School Diploma or GED required.
• Certifications: CompTIA A Network Security Cisco and Microsoft certifications preferred; relevant experience will be considered in lieu of specific certifications.
• Experience: 5 years in a helpdesk or similar advanced technical role required. Prior experience in a Managed Service Provider (MSP) environment is also required.
• Healthcare IT Experience: Previous experience in Healthcare IT is required with familiarity in supporting medical clients EMR systems and HIPAA compliance.
• Technical Proficiency: Experience with ConnectWise preferred; familiarity with troubleshooting medical software and equipment is a plus.

Perks & Benefits

• Comprehensive Health Benefits: Including medical dental and vision coverage to keep you and your family well.
• 401K with Company Match: Start planning for your future with our competitive retirement savings plan.
• Generous Time Off: Enjoy 8 paid company holidays 3 weeks of paid time off plus an additional week of sick leave.
• Professional Growth: Take advantage of ongoing learning and development opportunities to advance your career.
• PeopleFocused Culture: Join a team that values worklife balance and a supportive collaborative environment.

Thanks for your interest in Dedicated IT!

Equal Employment Opportunity: Dedicated IT is committed to providing equal employment opportunities in all employment practices without regard to race color religion sex national origin citizenship status marital status age veterans status disability sexual orientation or any other characteristic protected by law.