Help Desk Support Technician
Help Desk Support Technician
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is located within our corporate office in Tallahassee FL.
Core Responsibilities:
- Respond to and resolve employee hardware and software issues. Diagnose problems replace repair upgrade or reinstall assets when needed. Help orient new employees training and providing guidance with IT systems.
- Manage IT work order system assigning work orders within the IT department depending on areas of responsibility.
- Serve as lead for the Antivirus and mobile device management programs. Install applications and updates. Maintain current VISIT FLORIDA endpoints including mobile devices laptops desktops and other atrisk devices.
- Maintain remote software and meeting platforms. Provide support of video conferencing platform for staffing training and executive and respond to appropriate network logs to include FW Backup Security Cameras and Access Logs.
- Administer inventory process. Maintain records of VISIT FLORIDA assets software licensure sales materials and promotional products. Track and maintain current inventory and provide audit support for Accounting Department when needed.
- Maintain the warehouse area and facilities equipment and supply inventory including receiving and shipping sales materials and promotional products. Coordinate incoming and outgoing mail.
- High school diploma or equivalent
- 2 years experience troubleshooting and resolving network computers hardware and software issues
- Working technical knowledge of network and PC operating systems
- Strong problemsolving skills with a logical and analytical approach
- Excellent verbal and written communication skills to effectively interact with other staff of varying technical backgrounds
- Proficiency in Microsoft Office suite
- Must be able to lift up to 50 pounds
- Position requires some travel to offsite warehouse. Valid drivers license and required insurance is required.
- Bachelors degree in information technology computer science or related field
- Work with a knowledgeable highachieving passionate experienced & fun team
- Comprehensive benefits package including medical dental and vision plans
- 401(k) plan with generous employer match
- Vacation time paid company holidays and volunteer hours
- Professional development opportunities and tuition reimbursement for continued learning
- Thrive in a fastpaced dynamic work environment
- Live the values that drive our business: Make an Impact Work Purposefully and Live Passionately Persist
- Embody VISIT FLORIDAs team principles: Empathy Respect Collaboration Accountability and Fun
VISIT FLORIDA is an Equal Opportunity Employer.
Required Experience:
IC
Employment Type
Full Time
