Customer Service Representative
Customer Service Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
About Hawkins
Hawkins Inc. is a formulator manufacturer blender distributer and sales agent for thousands of industrial chemicals and reagent grade laboratory chemicals sold to municipalities and businesses throughout the Central United States. Thousands across a variety of industries have depended on Hawkins for the chemical products they need since 1938.
Learn more about us at THE JOB
Responsibilities
- Respond to incoming calls emails fax and processing customer orders.
- Assist customers in verifying product needs identify product availability process deliveries returns and assist in obtaining documentation such as MSDS or COA forms.
- Resolve pricing issues in conjunction with the Sales department.
- Follow up with customers on past due invoices.
- Utilize strong interpersonal skills to communicate effectively with other internal teams to ensure customer/order objectives are met.
- Provide feedback to manager(s) with reference to trends possible problem areas and suggestions to improve overall departmental/company goals.
- Handle escalated customer complaints and inquiries as needed.
- Data entry and information gathering from the ERP System as well as other webbased platforms.
- Assist Hawkins Transportation with the daily delivery schedule to ensure customer expectations are met.
- Other duties as assigned
ABOUT YOU
- 1 3 years related customer service experience preferred
- Demonstration of active listening and strong problemsolving skills
- Strong verbal and written skills
- Computer knowledge: MS Office experience required.
- Strong organizational skills and ability to prioritize and multitask under various time constraints in a fastpaced environment.
- Ability to communicate effectively with all levels of external and internal customers
- Ability to work independently knowing when and how to ask questions when work direction may not be immediately available
- Excellent attention to detail and follow through in a consistent manner
Expected Compensation: $22.50/hr 5 bonus eligibility
Hawkins offers eligible employees and their dependents comprehensive benefits which includes medical dental vision life insurance LTD/STD and benefits for eligible employees include 401(k) match Employee Stock Purchase program (ESPP) paid time off and paid holidays.
For more information on Hawkins benefits visit: applications must be received online. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability protected veteran status or any other characteristics protected by law. Hawkins is a Drug Free workplace.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
