Data Center Engineering Operations Chief Engineer DCEO

AWS Infrastructure Services (AIS)

AWS Infrastructure Services owns the design planning delivery and operation of all AWS global infrastructure. In other words were the people who keep the cloud running. We support all AWS data centers and all of the servers storage networking power and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems with thousands of variables impacting the supply chain and were looking for talented people who want to help.

Youll join a diverse team of software hardware and network engineers supply chain specialists security experts operations managers and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our
customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.

Amazon is looking for an energetic detailoriented individual to join our Data Center Engineering Operations Team in the Greater Milan Area. This committed group works to maintain the critical physical infrastructure that supports Amazon Web Services. Specifically this team works to ensure that the data centers MEP operates at 100 availability while maintaining firstclass customer service to the teams and groups within the data centers.

The Data Center Chief Engineer (CE) is responsible for ensuring that all electrical mechanical and fire/life safety equipment within the data center is operating at peak efficiency. This involves both planned preventative maintenance of equipment daily corrective work and emergency response to emergent issues. The CE serves as an expert technical resource interacting with onsite Engineering Operations Technicians (EOT) and any third party vendors. They are expected to be a singular focal point for all facility operations and to support Amazon within its owned and operated data centers.

Also expected from the CE is the ability to manage large scale impacting projects and new region support from conception to completion. These projects involve large amounts of independent work as well as collaboration with external support groups including engineering automation procurement and finance in both local and global settings. The CE will be tasked with creating and delivering on key milestones obtaining and tracking quotes for all necessary costs and documenting project results for future implementation at other facilities. The goals of such projects are for the CE to drive innovation and resiliency while reducing operational costs in the facilities.

The CE directs trains and supports EOTs in their role of providing handson electrical and mechanical equipment troubleshooting and operations. Implementation and of site/equipmentspecific training exercises is also expected. This equipment includes but is not limited to standby diesel generators switchgear UPSs PDUs AHUs chillers cooling towers chemical treatment systems pumps motors VFDs and building automation systems.

The role will be based in the Greater Milan area however flexibility is required to travel to other locations within the EMEA region if required.


Key job responsibilities
Oversee the daytoday operations and maintenance of mechanical and electrical equipment in data centers
Operate independently with limited direct management
Assist in the design and build out of new facilities
Act as an escalation point for all facilitiesrelated issues within the data center region and work OT hours as needed to support site stability
Perform root cause analysis of equipment failures
Troubleshoot and report of facility and data severlevel events within internal SLA
Create and deploy new standard practices for Engineering Operations Technicians Chief Engineers and vendor support teams
Provide training and guidance to Engineering Operations Technicians and assisting in recruiting efforts for the same
Ensure all safety procedures are adhered to by vendor and Amazon staff
Utilize internal Change Management Systems to manage building workflows
MV/LV Isolation to facilitate MV maintenance
Provide metric availability reporting on a weekly basis

Competencies:
The successful candidate must be able to demonstrate the following competencies and behaviors:
Ability to solve problems at their root stepping back to understand the broader context.
Aptitude for troubleshooting and problem solving.
Ability to maintain SLAs through the implementation of proactive issue detection and immediate response.
Proven experience of reading SLDs and control schematics.
Ability to follow support procedures system documentation and issue tracking entries into a trouble ticket system.
Shows good judgment and instincts in decision making.
Ability to prioritize in complex fastpaced environment.
Ability to demonstrate their ability to take ownership of technical issues brought to them by their customer base

Physical Requirements:
Work at heights and from ladders.
Perform physical tasks
Work in a noisy environment with ear protection

About the team
About AWS

Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.

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Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.

Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.


Bachelors degree in Electrical / Mechanical Engineering or equivalent depending on where you received your qualification
Have a strong working knowledge and experience of the purpose and infrastructure of a Data Center (indepth knowledge of UPS backup generator systems and generic mechanicalroom infrastructure such as chillers Cooler Units and fan controls)
Full EU driving license and advanced level of English

Experience in operations and oncall support for Data Center facilities or Mission Critical Plants/Production facilities;
Project Management experience



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