Customer Service Representative
Customer Service Representative
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1 Vacancy
Job Description
Elevate Your Customer Service Career with a Global Opportunity Flexibility Meets Impact
Be part of a global community right from your doorstep where you can shape your career without ever needing to relocate. Enjoy the flexibility and worklife balance that allows you to thrive professionally and personally. Embrace the chance to make a significant impact on a global scale all while elevating your career to new heights. Don t let this opportunity pass by step into a role that promises growth and global reach without the need for relocation.
Job Description
As a Customer Service Representative youll serve as the primary point of contact for customers delivering exceptional service and building meaningful relationships. This role offers a unique opportunity to immerse yourself in the world of global outsourcing expanding your career horizons.
Shift: Flexible shift
Work Setup: Flexible (Hybrid WFH Onsite) Metro Manila
Customer Interactions:
- Handle incoming calls emails and chat inquiries professionally and promptly.
- Provide accurate and helpful information about products services and company policies.
- Resolve customer complaints and issues effectively to ensure customer satisfaction.
- Upsell products or services when appropriate.
Administrative Tasks:
- Process customer requests orders returns and exchanges.
- Maintain accurate customer records and data.
- Update customer databases with relevant information.
ProblemSolving:
- Identify and troubleshoot customer problems.
- Escalate complex issues to appropriate departments or supervisors.
- Implement solutions to prevent recurring issues.
Teamwork:
- Collaborate with team members to achieve team and department goals.
- Participate in training and development programs to enhance skills.
- Maintain a positive and supportive work environment.
Requirements
The Qualifications We Seek
- Minimum 2 years of experience in a customer service or technical support role within a BPO or shared services environment
- Proven ability to handle challenging customer interactions with professionalism empathy and clear communication
- Strong verbal and written communication skills in English
- Customerfocused mindset with a track record of delivering highquality service
- Effective at solving problems and making sound decisions under pressure
- Able to multitask prioritize responsibilities and manage time in a fastpaced setting
- Comfortable working independently and collaboratively within a team
- Detailoriented with strong organizational and analytical skills
- Proficient in computer applications including CRM platforms and MS Office tools
- High school diploma or equivalent required; college degree preferred
- Willingness to work in a hybrid or onsite setup depending on business needs
Benefits
Exciting Perks Await!
- Competitive Salary Package
- Fully customized Emapta laptop with peripherals
- Flexible work arrangement
- Flexible work schedule
- Prime office locations (Easy access to MRT stations restaurants and banks)
- Comprehensive HMO coverage with free dependent
- Unlimited upskilling through Emapta Academy courses (Want to know more Visit 24/7 access to our office gyms (Ortigas and Makati) with a free physical fitness trainer!
- Exclusive Emapta Lifestyle perks (hotel and restaurant discounts and more!
- Unlimited opportunities for employee referral incentives across the organization
- Standard government and Emapta benefits
- Total of 20 annual leaves to be used on your own discretion (including 5 credits convertible to cash)
- Fun engagement activities for employees
- Mentorship and exposure to global leaders and teams
- Career growth opportunities
- Diverse and supportive work environment
Welcome to Emapta Philippines!
Join a team that values camaraderie excellence and growth. Recognized as one of the Top 20 Dream Companies of Filipinos in 2024 Emapta stands proudly alongside industry giants offering stability and exciting career opportunities. Your career flourishes here with competitive compensation international clients and a work culture focused on collaboration and innovation. Work with global clients across industries supported by a stable foundation and likeminded professionals passionate about making an impact. We empower your success with opportunities for personal and professional development in an inclusive environment. Apply now and be part of the #EmaptaEra!
The Qualifications We Seek Experience in a BPO/Shared services setting. At least 2 years of experience in a CSR or TSR role. Relevant customer service experience in a BPO company. Excellent verbal and written communication skills. Strong customer service orientation. Problem-solving and decision-making abilities. Ability to multitask and prioritize tasks effectively. Proficiency in using computers and CRM software. High school diploma or equivalent required; college degree preferred.
Employment Type
Full Time
