Senior Production Warehouse Coordinator
Senior Production Warehouse Coordinator
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1 Vacancy
Job Description
Why is Health Advocate a great place to work For starters Health Advocate employees enjoy helping people every single day. Employees are given the training they need to do their jobs well and they work with supervisors and staff who are supportive and friendly. Employees have room to grow and many of Health Advocates supervisors are promoted from within the company. Join our award winning team!
2023 Awards:
National Customer Service Association AllStars Award:Service Organization of the Year.
Stevie Awards for Sales & Customer Service:Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
Pay Rate: $22
Job Summary
At Health Advocate we are committed to providing our clients with expertise and services that improve the health wellbeing and productivity of their employees. We are looking for a Production Warehouse Coordinator to work onsite at our Plymouth Meeting headquarters and be part of a handson team under the TechCenter umbrella. We are looking for someone goaloriented who has a desire to be a key contributor and be a part of advancing and growing the department as well as their career.
The Senior Production Warehouse Coordinator will be responsible for achievement of high quality standards and efficiency as well as supporting business processes for the team in our Biometric Warehouse and Production Center. Responsibilities include but are not limited to Biometric Event Processing tasks Warehouse tasks Inventory related tasks and Print Production tasks. The right candidate will be able to multitask and shift focus based on where volume and priority dictates.
Essential Job Functions
- Understand responsibilities under the TechCenter Umbrella and have the ability to be flexible and assist on all sides of the house when volume priorities or business needs require
- Manage global inventory oversight and provide projections and need assessments
- Communicate and oversee warehouse inventory orders. Act as POC with vendors
- Inventory issue escalation and communication
- Develop and manage overall inventory tracking and synergy between both warehouse inventory supplies
- Order processing inventory projection and ordering internal/external communication picking packing shipping tracking and receiving kitting data entry and reporting order reconciliation print production finishing and fulfillment mailing lowlevel facility maintenance
- Maintain accurate inventory records monitor levels and report on and order supplies and equipment as dictated by volume needs and historical data
- Provide oversight and quality control of all orders inventory and equipment
- Troubleshoot all issues to find the cause come to resolution and plan to preventative reoccurrence
- Work with colleagues to reconcile inbound/outbound shipments and communicate with internal/external contacts
- Openly communicate with essential parties and escalate situations that could adversely impact services
- Work as part of a team that fosters the delivery of highquality services and promotes exceptional customer service
- Establish and maintain a professional relationship with internal/external customers team members department contacts and vendors
- Treat all internal/external customers team members and department contacts with dignity and respect
- Maintain security and confidentiality of all client and member information. Ensure all quality systems remain in place and are followed for all projects with information that falls under HIPAA within a secure environment
- Support facility operations and report onsite issues as they arise. Track and follow up on building maintenance issues in a timely manner
Requirements
- Daily inoffice/onsite presence
- 3 years warehouse/inventory control experience
- 1 years print production or mail house experience
- Ability to work directly with business partners clients and vendors
Preferred qualifications experience and skills
- Bachelors Degree
- Proven application skills: Salesforce MS Office (Word Excel Teams PowerPoint) Scout/Extensive (or comparable inventory management solution) Adobe CS (InDesign Acrobat Photoshop) Workzone (or comparable project management solution)
- Experience with production/mail house equipment such as printers folders cutters inserters tabbers and scanners
- Strong organizational communication critical thinking adaptability problem resolution time management and planning skills
- Excellent interpersonal skills with an emphasis on ability to communicate both verbally and in writing
- Ability to work independently with selfinitiative and selfmotivation as well as effectively collaborate as part of a team
- Leadership skills and goal oriented with career advancement in mind
- Being a problemsolver with the ability to remain calm in highstress situations
- High level of attention to detail
- Ability to effectively multitask in a fastpaced environment and be flexible and work with/respond to change quickly
- Ability to stand on feet for extended periods of time
- Ability to provide light maintenance functions as needed
- Ability to lift 50 pounds
- Essential physical functions of the job include handling grasping lifting climbing pulling hand over hand and repetitive motions
Salary and Benefits
To be provided by HR
NOTE: This job description is not intended to be allinclusive. Employee may be required to perform other related duties to meet the ongoing needs of the organization.
Company Overview
Health Advocate is the nations leading provider of health advocacy navigation wellbeing and integrated benefits programs. For 20 years Health Advocate has provided expert support to help our members navigate the complexities of healthcare and achieve the best possible health and wellbeing. Our solutions leverage a unique combination of bestinclass personalized support with powerful predictive data analytics and a proprietary technology platform to address nearly every clinical administrative wellness or behavioral health need. Whether facing common issues or an unprecedented challenge like COVID19 our team of highly trained compassionate experts work together to go above and beyond expectations making healthcare easier for our members and ensuring they get the care they need.
Learn more
Health Advocate https://vimeo//eb447da080
Awards:
2023:
- National Customer Service Association AllStars Award: Service Organization of the Year.
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
2022:
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Bronze Winner
- Excellence in Customer Service Awards: Organization of the Year (Small)
- Best in Biz Awards: Most CustomerFriendly Company of the Year Medium and large category (Silver)
2021:
- Stevie Awards for Sales & Customer Service: Customer Service Department of the Year Healthcare Pharmaceuticals and Related Industries Silver Winner
- Stevie Awards for Sales & Customer Service: Most Valuable Response by a Customer Service Team (COVID19. Bronze Winner
- Best in Biz Awards: Most CustomerFriendly Company of the Year Medium and large category (Silver)
2020:
- National Customer Service Association AllStars Award: Organizations of 100 or Greater RunnerUp
- Communicator Award of Distinction: October 2019 Broker News
- MarCom Awards: Gold COVID Staycation Ideas brochure
- MarCom Awards: Platinum 2021 Wellbeing Calendar
- Best in Biz Awards: Most CustomerFriendly Company of the Year Medium category (Silver)
Health Advocate is an Equal Opportunity Employer that does not discriminate on the basis of race color sex age religion national origin citizenship status military service and veteran status physical or mental disability or any other factor not related to job requirements. We respect and value diversity and are committed to the principles of Equal Employment Opportunity.
VEVRAAFederal Contractor requesting appropriate employment service delivery systems such as state workforce agencies and local employment delivery systems to provide priority referrals of protected veterans.
PAY TRANSPARENCY NONDISCRIMINATION PROVISION
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60I.35(c)
Required Experience:
Senior IC
Employment Type
Full-Time
