Automotive Service Advisor at Capitol Mazda
Automotive Service Advisor at Capitol Mazda
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Job Description
Are you looking for an exciting career with one of the largest Mazda Dealer Groups DGDGs vision for success is driven by our unique culture and cuttingedge technology. To make our vision real we look for talented sales professionals who think differently and strive to provide 100 guest satisfaction. We provide topnotch training to ensure your success. Theres a reason why Capitol Mazda is a consistentMazda Presidents Club Member award part of one the largest Mazda Dealer Groups Capitol Mazda sells and services over 30000 vehicles every year.
As aService Advisor you will create a worldclass automotive retail experience by thoughtfully assessing the wants and needs of your guests in the service department.
What youll be working on:
- Greet guests determine their needs and coordinate vehicle repairs using XTime and CDK
- Meet guests needs throughout the entire service process
- Write Repair Orders coordinate checkin and delivery processes build and communicate repair estimates followup on the progress of repairs and update guests regarding their service repairs
- Contact guests regarding any changes in the estimate or promise time explain cost and time requirements in detail and obtain proper authorization before any additional repairs are performed
- Advise guests on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers specifications using maintenance menus
What you need to bring to the table:
- Commitment to excellent guest experience on the phone/email in the store and after purchase
- 1year of previous Service Advisor experience
- Valid state drivers license and good driving record (no major violations)
- XTime and CDK experience is a plus
- Availability to work evenings and weekends
Salary: $36000$150000/annually
*Pay is based on applicable experience and skills. This job is eligible for commissions based on individual sales metrics.
Industry Leading Benefits:
- Valuesdriven culture and team built on integrity caring performance and efficiency
- Continuous career development and advancement opportunities
- Comprehensive benefits package (Medical Dental Vision)
- 401k with company match
- Employee Assistance Program with free telemedicine and mental health resources
- Exclusive Employee Vehicle Purchase Program with a 3Year Service Maintenance Package
More about DGDG:
The Del Grande Dealer Group (DGDG) is the largest familyowned automotive group in the Bay Area. Our team is over 1000 strong and growing. Weve been named a Bay Area News Group Top Workplace for 14 consecutive years (not to mention being named a Top Workplace USA in 2020. Our enthusiastic and courteous team awardwinning culture combined with our cuttingedge technology provide guests with a oneofakind bestinclass dealership experience.
DGDGs 4 core values of Integrity Caring Performance and Efficiency have stood at the cornerstone of our success. Our shared passion for training teaching recognition reward and promotion produce results that set us apart.
Be happyis much more than aslogan. Its a way of doing business. We pride ourselves on making our guests and our team members exceedingly happy. And wed be happy if you joined us!
DGDG takes your privacy seriously. You can learn more here: DGDG Privacy Policy*.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
* Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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