Experience Specialist - Orthopedic Surgery Clinic
Experience Specialist - Orthopedic Surgery Clinic
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Salary Not Disclosed
1 Vacancy
Job Description
UPH Additional Information
Why UnityPoint Health
Culture At UnityPoint Healthyoumatter.Come for a fulfilling career and experienceacultureguided by uncompromising values and unwavering belief in doing whats right for the people we serve.
Benefits Our competitiveTotal Rewardsprogram offers benefits options like 401K match paid time off and education assistance that align with your needs and priorities no matter what life stage youre in.
Diversity Equity and Inclusion Commitment Were committed to ensuring you have a voice that is heard regardless of role race gender religion or sexual orientation.
Development We believe equipping you with support anddevelopment opportunitiesis an essential part of delivering a remarkable employment experience.
Community Involvement Be an essential part of our core purposeto improve the health of the people and communities we serve.
Hear more from our team members about why UnityPoint Health is a great place to work at.
Overview
UnityPoint Clinics
Experience Specialist/Receptionist
Orthopedic Surgery Clinic
Monday Friday daytime hours
FullTime plus Benefits
As an Experience Specialist/Receptionist you are the first person to greet patients as they walk into our clinics. Primary duties will include checkingin patients assisting with scheduling answering phones processing copayments and follow up appointments as needed. Customer service empathy and compassion are the biggest assets in this position.
Responsibilities
- Greets patients and visitors and obtains accurate information and signatures for office records
- Obtain signatures on all forms pertinent to the patients current visit from the patient or family member who has authority to sign on behalf of the patient.
- Photocopy & scan insurance cards and drivers licenses.
- Adhere to all confidentiality policies and procedures.
- Answers telephone calls promptly and accurately. Takes telephone messages and directs calls in an appropriate and professional manner.
- Retrieves files photocopies or scans medical correspondence reports and miscellaneous items as requested.
- Collects payments issues receipts and reconciles daily accounts receivable activity to prepare for daily deposits.
- Demonstrates initiatives to improve quality and customer service by striving to exceed customer expectations.
- Integrates and demonstrates FOCUS values and Expectations for Personal and Service Excellence to guide professional behaviors while adhering to the policies and procedures of UPHDM. Balance team and individual responsibilities; be open and objective to others views; give and welcome feedback; contribute to positive team goals; and put the success of the team above own interests.
- Open and / or closes the clinic following specific guidelines of the individual clinic.
- Refer patients who need financial assistance with their clinic/hospital bills to a Financial Advocate.
- Perform functions other than described due to extenuating circumstances.
- Other duties as assigned.
Qualifications
Education:
- High School Degree or Vocational School Graduate
Experience:
- Previous medical office experience preferred
- Strong customer service skills
- Excellent computer skills and abilities
- Ability to understand and apply guidelines policies and procedures
- Strong personable skills to interact with physicians health care team members patients and support systems
- Effective communication skills
- Proficient in Microsoft Office
- Customer and patient focused
- Medical terminology/background a plus!
Required Experience:
Unclear Seniority
Employment Type
Full-Time
