Customer Service Coordinator
Customer Service Coordinator
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Job Description
Service Coordinator
Holt CAT is the largest Caterpillar dealership of heavy equipment in the US. We have a Service Coordinator position available at our Waco Texas location. We are located at 1700 West Loop 340 Waco TX 76712. The Service Coordinator will perform various administrative duties such as coordinating and maintaining daytoday support activities pertaining to the Service operations. The hours are Monday Friday 7:00 AM 5:00 PM.
Job Description :
This position is responsible for providing daytoday support to all teams of the heavy equipment service department. Primary duties include coordinating work order closings data entry of time records processing departmental correspondence and maintenance of files and reports.
Essential Functions:
- Provides administrative support including answering the telephone replying to email messages handling inquiries and providing information to customer callers
- Requires accurate data entry of daily labor hours to ensure timely work order and payroll processing
- Maintains consistent accurate and timely coordination of information/paperwork flow to ensure that the department operates efficiently
- Generates all purchase orders and validates timely entry into work orders systems
- Maintains department daily/monthly/quarterly reports such as; fuel log MSHA etc.
- Works safely at all times and adheres to all applicable safety policies; complies with all company policies procedures and standards
- Requires regular and punctual employee attendance
- Performs other duties as assigned
Knowledge Skills and Abilities:
- Working knowledge of computers and multiline phone systems
- Knowledge of basic office practices procedures and processes
- Knowledge of Microsoft Office products (Word Excel Outlook etc. at a proficient level
- Excellent verbal written and communication skills
- Exceptional customer service skills
- Excellent interpersonal skills to establish working relationships with multiple departments and various levels of the organization
- Time management and timecritical prioritization skills
- Ability to work on multiple projects and deal effectively with employees team members and management
- Selfstarter and ability to work independently
- Ability to operate office machines and computers
- Understands written sentences and paragraphs in workrelated documents
- Ability to effectively present information and respond to questions from a group of managers coworkers customers (internal and external) or the general public
Education and Experience:
- Up to three years of workrelated skill knowledge or experience is preferred
- High School diploma or equivalent required
Work Environment:
- This job is generally performed in a professional office environment
- Frequently works at a fast pace with unscheduled interruptions
How to Apply :
If you are interested in the position please complete our online application by applying directly on our website at also provide excellent benefits such as medical dental vision life insurance 401K plan vacation and holiday pay.
- HOLT CAT (and related entities) is an Equal Opportunity and Affirmative Action employer. It is our practice to provide equal employment and advancement opportunities to all individuals. All employment decisions at HOLT CAT and related entities will be made on merit qualifications and abilities.
- It is the policy and commitment of HOLT CAT and related entities to ensure equal opportunity is provided in all employment opportunities and practices regardless of race color religion age marital status sex sexual orientation gender identity genetic information national origin veteran status disability or any other characteristic protected by law. Please view Equal Employment Opportunity Posters provided by OFCCP on our website.
#LIHCT
Required Experience:
IC
Employment Type
Full-Time
