Administrative Support Specialist Academic Advising
Administrative Support Specialist Academic Advising
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Job Description
This opportunity is available for the Harrisburg or Lancaster Campus
Job Summary: The Academic Advising Specialist provides specialized operational support to campuswide academic advising initiatives. The incumbent work with director and assistant directors to create and support academic advising programming for advisors students and other stakeholders to enhance the quality of academic advising. The position also assists with advisor assignments as well as academic advising program assessment.
Minimum Qualifications:
Bachelors degree at least one year of experience in a student services field such as academic advising or student success.
Licensing Requirements: Valid drivers license.
Please note that this position is required to comply with PA Act 15. You will need to present completed clearances and training certificates at the time of hire. Please visit and scroll to PA Act 15 Clearances) for more information.
Hiring Range:$33105 $41381
Preferred Qualifications:
Experience in office administrative duties
Experience in professional coaching/advising.
Experience using EAB Navigate academic advising platform and/or Degree Works platform.
Supervision of student or other parttime employees
Job Specific Task List:
- Responsible for day to day implementation of retention programming in support of academic advising include but not limited to o Assist the Director and Assistant Directors of Advising with coordinating and scheduling academic advising and registration activities. o Creates resources to assist with inperson and online advising and registration processes; collects and compiles data from software applications to create reports; exercises judgment and maintains confidentiality in regards to FERPA guidelines. o Coordinate workflow in the unit; complete employee paperwork such as EPAFs technology requests; communicate with IT for systems requests and trouble shooting. o Identify areas of confusion and proactively addresses them through training and communication. (Essential)
- Serve as a key resource and support for students and help create plans of action in response to questions challenges and concerns. o Assess students immediate needs and employs strategies to support students and referrals within the advising unit and across campus. o Triage student complaints and facilitate resolution. (Essential)
- Responsible for the advisor assignment and reassignment process. o Communicate with academic schools/departments to keep updated advisor lists. o Maintain faculty advisor assignment list used for reassignments. (Essential)
- Coordinate with Director of International Student Programs to ensure that academic advising support for F1 international students follows federal state and local regulations. (Essential)
- Provide administrative support to the Academic Advising Steering Group. (Essential)
- Hire train and supervise student workers for the advising department college wide. o Maintain student worker training materials and resources. (Essential)
- Provide ongoing support for data collection program assessment and reporting; collect and compile data; remain current with and maximize the use of technology for efficient processing report generation database creation and dissemination of communications. (Standard)
- Maintain the advising unit webpage Advising Home Base email as well as manage advising office phone messages. (Standard)
- Engage in professional development activities to ensure competence in advising best practices. o Complete professional development activities including but not limited to memberships in professional organizations; attendance at conferences workshops webinars etc. (Standard)
- Travel to HACC campuses to support transfer coaching as needed (Standard)
- Perform other duties as assigned (Standard)
Job Type: Full Time 12 Month
If part time hours per week:N/A
Our Purpose: Learning for all; learning for life.
Our Core Values: A Circle of Caring
Caring by Creating Our Future Together
- We work together to shape and build our preferred future.
- We encourage and celebrate creativity and innovation.
- We set high goals and strive to achieve them.
- We strive to provide exceptional service to all who help shape our future.
Caring for Each Other
- We are gateways to student success and opportunity.
- We promote respect collegiality and equitymindedness in all we say and do.
- We nurture awareness and cultural sensitivity to create a climate of trust.
- We are growthminded believing that each of us is capable of learning developing and growing to support our mission.
Caring by Doing What is Right
- We are honest and hold each other and ourselves to the highest ethical standards.
- We provide the most accurate information available in all communications.
- We are transparent about our decisions as individuals and teams.
- We embrace broad engagement in the shared governance process.
Required Experience:
Unclear Seniority
Employment Type
Full Time
