Client Support - Bilingual in Chinese
Client Support - Bilingual in Chinese
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USD 4000 - 4000
1 Vacancy
Job Description
Are you ready to go uP
- We are named in Top Workplaces NYC for 2024
- We are one of the winners of USPAACCs Fast 100 Asian American Business awards
- We are recognized as one of the Top 5000 in Inc. Magazines Fastest Growing Private Companies
- We were a finalist for Best ISO of the Year by ETA in 2024
- We were awarded as a Growth Accelerator on the CO100 an exclusive list that the U.S. Chamber of Commerce recognizes as Americas top 100 small and medium sized businesses
Want to learn more about our company events
Click here: Should You Join Universal Processing
- You want to work at a minority owned Fintech company that empowers small to mediumsized businesses
- You are passionate to serve and support our local community and their growth
- You get onthejob training to get you familiar with the industry and the role
- You get medical vision and dental coverage generous PTO 401k
- We offer periodic performance review for potential salary increase
Role Summary:The Client Support role is a fully onsite position 5 days a week. This position is a critical role that interacts directly with our clients and supports our sales effort.
Responsibilities:
- Processing client applications for different credit card processing services and inputs client information by using company client management system.
- Listening and responding to customers concerns and needs; identifies customers requirements and provides the appropriate solutions.
- Checking to ensure that appropriate changes were made to resolve clients problems.
- Keeping records of clients interactions recording details of inquiries complaints or comments as well as actions taken.
- Contacting clients to respond to inquiries or to notify them of new regulations or any planned adjustments.
- Serving as a liaison or translator between merchants and Priority Payment System or Firstdata to resolve funding or terminal issues.
- Providing technical assistance and support for incoming queries and issues related to terminal hardware.
- Scheduling work to ensure accurate phone coverage monitors priority of calls and shifts escalated calls to assure resolution of problems.
- Assisting in planning and implementing department goals and makes recommendations to management to improve efficiency effectiveness.
Qualifications:
- Must be authorized to work in the US at the time of hire. We are an EVerify employer!
- Bilingual proficiency in Chinese is required Mandarin preferred.
- 23 years of experience in customer service or related fields.
- Bachelors degree in communications marketing psychology business administration or related field is required. Additional years of experience is considered for candidates with associates degrees and college level courses.
- Strong communication skills critical thinking detailoriented and analytical abilities.
- Able to actively listen to clients and interact with clients in a friendly and patient manner.
- Able to take initiative to solve problems effectively.
- Selfmotivated to learn new systems and installation of products.
- Able to accomplish tasks before deadlines and be detailoriented.
- Able to work efficiently as part of a team and as an individual.
- Experience using Salesforce other CRMs or ERPS systems is an asset.
- Proficient in Microsoft Word and Excel
About uP:
Since 2003 Universal Processing has dedicated itself to growing the unique needs of small and mediumsized businesses by putting people before profits. Differentiated from the major credit card processing providers UPs consultants and support team speak the languages its clients speak and the business focuses on ingenious customer service care support and reasonable pricing. Today the Company successfully serves 22000 clients across the nation. Within 10 years of business the Company emerged as one of the fastestgrowing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO100 the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024 Universal Processing changed its branding to Lets Go uP to commemorate its legacy and evolution.
At Lets Go uP we are an equal employment opportunity employer.
To learn more about us please visit us at:.
Lets Go uP Together!
Required Experience:
Junior IC
Employment Type
Full-Time
