Seasonal Customer Care Representative
Seasonal Customer Care Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
This position is fully remote and you will be working from home virtually. This role will require you to work a variable schedule that may start and end outside of normal business hours. This position is 40 hours per week but may require additional or fewer hours due to business requirements. Though this is a Seasonal role there may be an opportunity to convert to a permanent blue badge employee with Amazon based on business need.
#everydaybetter
Key job responsibilities
Virtually assist customers and other advisors over the phone email and on the web with billing/insurance verification product or service questions
Manage both inbound and outbound calls
Proactively identify solutions to questions you anticipate our customers having in each interaction
Take a handson approach to resolving every issue owning it from start to finish or partnering with pharmacist and pharmacy staff if clinical advisement is necessary
Provide bestinclass service experience for our customers while working in a fastpaced environment
Help answer customer inquiries regarding their insurance and copays as well as shipping needs
Provide our customers with technical support when navigating
Serve customers in a timely manner to ensure we are maximizing our relationship with them
Understand each interaction is about more than solving a single problem but an opportunity to build a longterm relationship
Promote customer privacy and safety by maintaining adherence to the companys Work From Home policy
High school or equivalent diploma
6 months of working with computer and web based tools experience
Experience multitasking with phone and computer skills
Submit and pass a preemployment drug test in order to be considered
1 years of relevant phone or email customer service experience
Experience working in healthcare environment
Excellent communication skills (spoken and written)
Experience working in a customer service or call center
Experience working under pressure in a fastpaced work environment while consistently meeting standards for productivity and quality
Demonstrated ability to work as a team member
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
