Onsite Service Analyst
Onsite Service Analyst
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Job Description
Are you passionate about delivering exceptional tech support and enhancing the colleague experience Were looking for an IT Support Specialist to join our Onsite Support Services team in London.
Your Role
Youll be the face of Group Technology Solutions & Services providing excellent onsite support to complement our remote Service Desk. Your colleague first attitude will make you a true ambassador for our team.
What Youll Do
- Act as a technical expert improving the colleague experience of technology
- Provide onsite Tech Bar. support at our London offices in Blackfriars and Victoria
- Conduct remote site visits for locations without dedicated onsite resources
- Manage equipment inventory and IT disposal activities
- Support new starters with efficient onboarding and inductions
- Offer Audio/Visual and conference room support
- Resolve complex security incidents and connectivity issues
- Assist with office moves and coordinate hardware break/fix activities
- Provide training on core PC and Mac applications
Qualifications :
Your Skills and Experience
- Strong IT support background ideally in a large organization working to SLAs
- Excellent communication skills able to interact with all levels of the business
- Customer servicedriven with a strong work ethic
- Experience with ServiceNow or similar ITSM systems
- Proficiency in Office 365 Windows 10/11 and Mac OS
- Knowledge of Active Directory Azure AD and basic networking
- Familiarity with SCCM virtual/physical desktop support and mobile device management
What We Offer
- The opportunity to work with cuttingedge technology
- A dynamic fastpaced environment where your skills will be put to the test
- Continuous learning and development opportunities
- The chance to be part of a team thats shaping the future of Informas tech landscape
Additional Information :
We work hard to make sure Life at Informa is rewarding supportive and enjoyable for everyone. Heres some of what you can expect when you join us. But dont just take our word for it see what our colleagues have to say at
Our benefits include:
- Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely
- Great community: a welcoming culture with inperson and online social events our fantastic Walk the World charity day and active diversity and inclusion networks
- Broader impact: take up to four days per year to volunteer with charity match funding available too
- Career opportunity: the opportunity to develop your career with bespoke training and learning mentoring platforms and ondemand access to thousands of courses on LinkedIn Learning. When its time for the next step we encourage and support internal job moves
- Time out: 25 days annual leave rising to 27 days after two years plus a birthday leave day and the chance to work from (almost! anywhere for up to four weeks a year
- A flexible range of personal benefits to choose from plus company funded private medical cover
- A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
- Strong wellbeing support through EAP assistance mental health first aiders a healthy living subsidy access to health apps and more
- Recognition for great work with global awards and kudos programmes
- As an international company the chance to collaborate with teams around the world
Were not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up join in and help make things happen. If it sounds like a match and you have most although not all of the skills and experience listed we welcome your application.
At Informa youll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses including all of those protected by law. Ask us or see our website for full information.
See how Informa handles your personal data when you apply for a job here.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
