Field Care Coach - Patient Support Team
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Job Description
Role brief:
The candidate will be responsible to contact patients that are eligible for enrollment and provides necessary wellness coaching to reduce or eliminate highrisk behaviors;
Encourages adoption of habits that are conducive to a higher quality of life; Helps IQVIAs patients to coordinate medical care and understand any medical conditions they might have;
Provides primarily facetoface coaching counseling consultation and referral services to manage various chronic health conditions and lifestyle behavior change;
Provides feedback and is involved in problem solving issues related to improved navigation through the healthcare system; and coordinates services with health coach team.
The candidate will take management responsibility for timely followup with patients and for the flawless implementation of all IQVIAs patient support program.
Key Responsibilities:
providing primarily facetoface coaching meetings for patients who suffers from critical disease.
Patients meetings could be outside Cairo in different Egypt governorates. Contacts and performs initial meetings with patients who are eligible for health coaching programs during weekly field visits.
Visiting physician clinics weekly to recruit new patients in targeted therapeutic areas. capable of instructing others to provide them with a healthier way of life. Provides necessary coaching to reduce or eliminate behaviors that are considered highrisk. Creates and distributes health education materials such as brochures to patients.
Handling and educating patients on treatment related devices that facilitate treating process.
Submitting all patients complaints weather adverse event or quality complaints accompanied by assigned products of the program. Develops care plans that are customtailored to individual patients.
Timely and accurate response to patient needs and inquiries ensuring assistance within the required approved script.
Candidates interested in joining IQVIA PSP team in Egypt must have:
Knowledge of healthrelated diseases with medical background.
Excellent verbal and written communication skills.
Strong motivational convincing power and problemsolving skills.
Ability to counsel clients of all ages cultures and educational level.
Solid experience in variety of clinical techniques and medical field
Immense ability to develop a health plan
A well organized and pleasing personality with selfconfidence.
Knowledge of latest trends in health care
Strong understanding of patient support programs in the life science industry.
Good teambased interpersonal skills but also an ability to work independently.
This individual must be highly motivated energetic and have the desire to immerse themselves in the patients culture of wellness and support this culture.
Strong academic track record including minimum of a bachelors degree in medical field.
Fluency in English/Arabic.
Advanced MS Office skills (Excel)
IQVIA is a leading global provider of clinical research services commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at
Employment Type
Full-Time
