Support Specialist 80K-90K Benefits Industry Leading Integrated Solutions Provider
Support Specialist 80K-90K Benefits Industry Leading Integrated Solutions Provider
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1 Vacancy
Job Description
We are seeking a Support Specialist to join our dynamic team and serve as a vital point of contact for technical support and customer service. The ideal candidate will be highly organized detailoriented and customerfocused with the ability to troubleshoot basic technical issues and coordinate with crossfunctional teams to ensure excellent service delivery.
You will directly report to the Service Manager and assist him in Ticket resolutions for the existing and onboarding clients.
Responsibilities:
- Provide Tier 1 and Tier 2 technical support via phone email and remote tools.
- Troubleshoot hardware networking and system integration issues
- Log track and resolve support tickets using a help desk platform (e.g. Zendesk ServiceNow).
- Collaborate with field engineers and project managers to support deployments.
- Assist the client in onboarding and provide user training or documentation when necessary.
- Maintain accurate technical documentation and support logs.
Qualifications :
- 35 years of experience in IT support or help desk role in a systems integrator or MSP environment.
- Strong experience with ticketing systems like ServiceNow Zendesk etc.
- Strong troubleshooting skills across Windows networking and common enterprise hardware/software and another low voltage service.
- Basic understanding of integration systems like networking lowvoltage and security systems.
- Excellent communication skills and a customerfirst mindset
- Ability to prioritize multitask and work independently
Additional Information :
About SaaS Talent
SaaS Talent is more than just a recruiting company. Were your hiring business development and growth partner with 20 years of experience in SaaS and HiTech that helps you scale and transform your business. Weve worked with 100 companies and helped them achieve their goals. From streamlining sales marketing and operations to hiring ideal talent and getting funding if youre struggling to grow were an ideal choice.
Reach out to us at to learn more about how we can help you.
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No
Employment Type :
Fulltime
Employment Type
Full-time
