Program Manager-I AMZL CO
Program Manager-I AMZL CO
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Looking for a career at a company that seeks to be Earths most customercentric company If so meet Amazon.
Over the past years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the ordertodelivery Supply Chain. Our vision is To be the worlds most internal and external customer centric Centralized Operations and BItech partner for Field Operations. We aspire to achieve this through our mission Save Cost and Improve Reliability through Technology and Operations Solutions for 1 Visibility and Performance management 2 Short term capacity optimization 3 Centralized operations and exception management for our internal customers. Within ROW NOC umbrella ROW AMZL Central Operations (CO) aims to improve reliability costtoserve and operator experience through standardization programmatic interventions and automation across LM network and drive governance through centralized initiatives. AMZL CO drives standard work centrally across Jurisdiction Planning OTR Capacity Planning (Scheduling and Routing) and Channel Support (DSP Payments Hub delivery support etc.. As a PM I Program Management in the AMZL CO this role will lead program and operations across Central Capacity planning Scheduling Routing and Channel Support. This role will influence and advice multiple senior level leaders and stakeholders.
Responsibilities: We are looking for an experienced Manager to coordinate and lead efforts across operations and program teams. Were looking for a handson and motivated selfstarter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decisionmaking. The manager will lead a team of program ops managers and associates.
They will work with stakeholders from multiple partner team to manage last mile support function & improve program performance.
The manager may be expected to operate in different shift structures (for instance 4 PM to 2 AM or 1 PM to 10 PM) to cater to multiple ROW geos.
The manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams.
The manager will work with stakeholders to drive improvements to the reporting tools methods and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
This position also manages the planning and of the teams goals including segmentation of business goals measurement of goal attainment evolving and driving various improvements in Business to increase its effectiveness in driving results.
The successful candidate must have very strong analytical skills and expert in excel.
He/she will be passionate about their work detailoriented analytical and have excellent problemsolving and document writing abilities.
He/she will have superb communication and customerrelationship skills outstanding analytic insight and be a passionate advocate of operations team to other stakeholders.
They will drive towards simple scalable solutions to difficult problems have excellent projectmanagement skills and be able to communicate complex analytical results both written and verbally in a clear and easytounderstand way.
2 years of program or project management experience
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Over the past years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. RoW Network Operations Centre (NOC) sits at the core of the ordertodelivery Supply Chain. Our vision is To be the worlds most internal and external customer centric Centralized Operations and BItech partner for Field Operations. We aspire to achieve this through our mission Save Cost and Improve Reliability through Technology and Operations Solutions for 1 Visibility and Performance management 2 Short term capacity optimization 3 Centralized operations and exception management for our internal customers. Within ROW NOC umbrella ROW AMZL Central Operations (CO) aims to improve reliability costtoserve and operator experience through standardization programmatic interventions and automation across LM network and drive governance through centralized initiatives. AMZL CO drives standard work centrally across Jurisdiction Planning OTR Capacity Planning (Scheduling and Routing) and Channel Support (DSP Payments Hub delivery support etc.. As a PM I Program Management in the AMZL CO this role will lead program and operations across Central Capacity planning Scheduling Routing and Channel Support. This role will influence and advice multiple senior level leaders and stakeholders.
Responsibilities: We are looking for an experienced Manager to coordinate and lead efforts across operations and program teams. Were looking for a handson and motivated selfstarter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decisionmaking. The manager will lead a team of program ops managers and associates.
They will work with stakeholders from multiple partner team to manage last mile support function & improve program performance.
The manager may be expected to operate in different shift structures (for instance 4 PM to 2 AM or 1 PM to 10 PM) to cater to multiple ROW geos.
The manager would be responsible to evolve the processes and mechanisms with the growing complexities in the network by working across multiple stakeholders like configuration and design teams.
The manager will work with stakeholders to drive improvements to the reporting tools methods and processes utilized by the team to increase the availability and granularity of actionable data to internal and external partners.
This position also manages the planning and of the teams goals including segmentation of business goals measurement of goal attainment evolving and driving various improvements in Business to increase its effectiveness in driving results.
The successful candidate must have very strong analytical skills and expert in excel.
He/she will be passionate about their work detailoriented analytical and have excellent problemsolving and document writing abilities.
He/she will have superb communication and customerrelationship skills outstanding analytic insight and be a passionate advocate of operations team to other stakeholders.
They will drive towards simple scalable solutions to difficult problems have excellent projectmanagement skills and be able to communicate complex analytical results both written and verbally in a clear and easytounderstand way.
2 years of program or project management experience
Knowledge of Lean principles and DMAIC methodology
Experience in MS Access and SQL
Experience in requirement gathering and ability to write clear and detailed requirement document
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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