Manager I Billing Payments Amazon Freight
Manager I Billing Payments Amazon Freight
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Are you looking to build and scale a new and growing business with Amazon Are you interested in managing one of Amazons newest businesses through its startup phase If so you might be interested in this role with Amazon Freight.
Amazon Freight (Amazons external facing Freight service) is hiring for Manager I Billing & Payments in India and achieve a truly exception shipper experience in EU and UK regions. Join us in building the next big thing for Amazon.
Key job responsibilities
People Management:
Directly manage and lead a team of Billing and Payment Analysts (Level 3 roles).
Provide guidance coaching and mentorship to team members.
Conduct performance evaluations identify development opportunities and support career growth for team members.
Ensure effective resource allocation and workload distribution within the team.
Process and Program Management:
Oversee and manage the endtoend billing and payments processes for assigned shipper accounts or regions.
Identify opportunities for process improvements and implement streamlined workflows.
Collaborate with crossfunctional teams (e.g. AF Operations Tech Program) to resolve complex billing issues or disputes.
Ensure compliance with billing policies and procedures.
Team Leadership and Development:
Foster a positive team culture and promote continuous learning and development.
Conduct regular team meetings to discuss updates challenges and best practices.
Identify training needs and facilitate knowledgesharing sessions for the team.
Collaborate with other managers or leaders within the Billing and Payments to align on strategies and initiatives.
Reporting and Analysis:
Review and analyze billing and payments data to identify trends issues or opportunities for improvement.
Provide insights and recommendations based on data analysis to support decisionmaking for operations and program.
Stakeholder Management:
Serve as a point of contact and subject matter expert for escalated billing inquiries or disputes from enterprise shippers or internal stakeholders.
Build and maintain strong relationships with key stakeholders including shipper account managers and crossfunctional partners.
Represent the team in crossdepartmental meetings or initiatives related to billing and payments processes.
Additionally a Manager I role at this level may be responsible for managing budgets forecasting resource needs and contributing to the development of billing and payments process within their scope of responsibility.
About the team
We are Amazons middlemile logistics technology solution for anyone looking to ship road freight in UK and Europe. We enable customers to ship your palletised shipment (LessthanTruckload LTL) or FullTruckloads (FTL) directly to Amazon UK and EU Fulfilment Centres (FCs) or FTL to nonAmazon facilities at competitive prices.
2 years of team management experience
Experience using data to influence business decisions
Experience with Excel
Bachelors degree in a quantitative/technical field such as computer science engineering statistics banking commerce
Good Verbal and written communication
Experience in FinOps process/billing & payments process/banking/fraud detection processes
Knowledge of Six Sigma defect reduction techniques (Lean etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon Freight (Amazons external facing Freight service) is hiring for Manager I Billing & Payments in India and achieve a truly exception shipper experience in EU and UK regions. Join us in building the next big thing for Amazon.
Key job responsibilities
People Management:
Directly manage and lead a team of Billing and Payment Analysts (Level 3 roles).
Provide guidance coaching and mentorship to team members.
Conduct performance evaluations identify development opportunities and support career growth for team members.
Ensure effective resource allocation and workload distribution within the team.
Process and Program Management:
Oversee and manage the endtoend billing and payments processes for assigned shipper accounts or regions.
Identify opportunities for process improvements and implement streamlined workflows.
Collaborate with crossfunctional teams (e.g. AF Operations Tech Program) to resolve complex billing issues or disputes.
Ensure compliance with billing policies and procedures.
Team Leadership and Development:
Foster a positive team culture and promote continuous learning and development.
Conduct regular team meetings to discuss updates challenges and best practices.
Identify training needs and facilitate knowledgesharing sessions for the team.
Collaborate with other managers or leaders within the Billing and Payments to align on strategies and initiatives.
Reporting and Analysis:
Review and analyze billing and payments data to identify trends issues or opportunities for improvement.
Provide insights and recommendations based on data analysis to support decisionmaking for operations and program.
Stakeholder Management:
Serve as a point of contact and subject matter expert for escalated billing inquiries or disputes from enterprise shippers or internal stakeholders.
Build and maintain strong relationships with key stakeholders including shipper account managers and crossfunctional partners.
Represent the team in crossdepartmental meetings or initiatives related to billing and payments processes.
Additionally a Manager I role at this level may be responsible for managing budgets forecasting resource needs and contributing to the development of billing and payments process within their scope of responsibility.
About the team
We are Amazons middlemile logistics technology solution for anyone looking to ship road freight in UK and Europe. We enable customers to ship your palletised shipment (LessthanTruckload LTL) or FullTruckloads (FTL) directly to Amazon UK and EU Fulfilment Centres (FCs) or FTL to nonAmazon facilities at competitive prices.
2 years of team management experience
Experience using data to influence business decisions
Experience with Excel
Bachelors degree in a quantitative/technical field such as computer science engineering statistics banking commerce
Good Verbal and written communication
Experience in FinOps process/billing & payments process/banking/fraud detection processes
Knowledge of Six Sigma defect reduction techniques (Lean etc.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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