Senior Programmatic Solutions Consultant - Tech Programmatic Solutions Consultants
Senior Programmatic Solutions Consultant - Tech Programmatic Solutions Consultants
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 108900 - 188200
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
Amazon Advertising is dedicated to driving measurable outcomes for brand advertisers agencies authors and entrepreneurs. Our ad solutions including sponsored display video and custom ads leverage Amazons innovations and insights to find attract and engage intended audiences throughout their daily journeys. With a range of flexible pricing and buying models including selfservice managed service and programmatic ad buying these solutions help businesses build brand awareness increase product sales and more. Within Amazon Advertising the Ad Tech Sales and Services team is focused on developing strategic partnerships across advertising agencies and direct clients. At the center of our partnerships with customers are meaningful and scalable technology partnerships of which services are a core constituent.
Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant Technical to join Amazon Advertisings growing team based in New York.
In this role you will independently resolve customer campaign issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects reproducing indepth and complex cases across our DSP product and processes and researching solutions to unblock customers. This is a complex environment as you will own the most critical part of the customer experience and deliver on our customers most basic need. While we obsess over incident response in this role you will also develop tools to scale our service quality and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers and we take seriously maintaining the high customer service bar set by Amazon.
Key job responsibilities
Independently handling complex customer issues by reproducing cases root cause analysis and providing prioritization input
Demonstrating deep technical expertise and advanced problemsolving for critical programmatic advertising issues
Serving as an escalation point owning resolution of the most complex crossorganizational issues
Communicating directly with internal teams to investigate define workarounds and resolve defects
Providing advanced proactive support across Amazons advertising tech suite including AAT CAPI ADM and AMCAWS Clean Rooms
Prioritizing issues using case management tools based on customer impact
Contributing to training and documentation for internal and external users
Automating standard procedures through scripting and data APIs to analyze highvolume transaction data
Proactively identifying solutions communicating trends and suggesting customer experience improvements
Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting
Driving continuous improvement and shaping support strategy and technology approach
Identifying emerging issues and influencing product prioritization through technical investigation
5 years experience in demand or supplyside programmatic advertising
6 years experience in technical troubleshooting or similar
Desire to work in a customerfacing capacity to deliver technical implementations and solutions
Experience in technical writing or documentation
Proven track record of executing SQL queries ranging from basic to intermediate levels on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues
Deep understanding of the programmatic advertising business landscape including the ad ecosystem components such as bidding engines auctions pixels tag managers and other technical elements to effectively diagnose and resolve complex platformrelated issues
Familiarity in scripting and programming with experience in languages like Python/JS/Type Script/Java to automate processes and develop custom solutions
Familiarity in working in Cloud eco system (e.g. AWS Azure etc. Amazon Marketing Cloud (AMC) AAT CAPI etc.
Ability to effectively call and integrate with various APIs to gather and leverage data for troubleshooting and problemsolving
Experience in working with diverse data formats such as JSON and log files to extract and analyze relevant information
Knowledge of business intelligence tools (e.g. QuickSight Tableau)
Proficient oral and written communication skills with ability to establish credibility with technical and nontechnical business owners
Excellent organizational skills including prioritizing scheduling time management and meeting deadlines
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $108900/year in our lowest geographic market up to $188200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Our Amazon DSP team is looking for a Senior Programmatic Solutions Consultant Technical to join Amazon Advertisings growing team based in New York.
In this role you will independently resolve customer campaign issues and blockers by providing knowledgeable and responsive technical support to our enterprise customers: programmatic trading desks. You will have ownership for issue investigation: identifying campaign configuration and software defects reproducing indepth and complex cases across our DSP product and processes and researching solutions to unblock customers. This is a complex environment as you will own the most critical part of the customer experience and deliver on our customers most basic need. While we obsess over incident response in this role you will also develop tools to scale our service quality and provide critical input for product prioritization to address root causes of why the customer experienced an incident in the first place. Our advertising customers are likely Amazon customers and we take seriously maintaining the high customer service bar set by Amazon.
Key job responsibilities
Independently handling complex customer issues by reproducing cases root cause analysis and providing prioritization input
Demonstrating deep technical expertise and advanced problemsolving for critical programmatic advertising issues
Serving as an escalation point owning resolution of the most complex crossorganizational issues
Communicating directly with internal teams to investigate define workarounds and resolve defects
Providing advanced proactive support across Amazons advertising tech suite including AAT CAPI ADM and AMCAWS Clean Rooms
Prioritizing issues using case management tools based on customer impact
Contributing to training and documentation for internal and external users
Automating standard procedures through scripting and data APIs to analyze highvolume transaction data
Proactively identifying solutions communicating trends and suggesting customer experience improvements
Developing and mentoring peers to enhance technical skills in programmatic advertising and troubleshooting
Driving continuous improvement and shaping support strategy and technology approach
Identifying emerging issues and influencing product prioritization through technical investigation
5 years experience in demand or supplyside programmatic advertising
6 years experience in technical troubleshooting or similar
Desire to work in a customerfacing capacity to deliver technical implementations and solutions
Experience in technical writing or documentation
Proven track record of executing SQL queries ranging from basic to intermediate levels on various database systems for the purposes of troubleshooting and quantifying the impact of technical issues
Deep understanding of the programmatic advertising business landscape including the ad ecosystem components such as bidding engines auctions pixels tag managers and other technical elements to effectively diagnose and resolve complex platformrelated issues
Familiarity in scripting and programming with experience in languages like Python/JS/Type Script/Java to automate processes and develop custom solutions
Familiarity in working in Cloud eco system (e.g. AWS Azure etc. Amazon Marketing Cloud (AMC) AAT CAPI etc.
Ability to effectively call and integrate with various APIs to gather and leverage data for troubleshooting and problemsolving
Experience in working with diverse data formats such as JSON and log files to extract and analyze relevant information
Knowledge of business intelligence tools (e.g. QuickSight Tableau)
Proficient oral and written communication skills with ability to establish credibility with technical and nontechnical business owners
Excellent organizational skills including prioritizing scheduling time management and meeting deadlines
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $108900/year in our lowest geographic market up to $188200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Key Skills
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