Director Client Services
Director Client Services
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Job Description
- Manage a team to deliver exceptional client service enhance outcomes and drive a highperformance culture with digital improvements
- Perth location with flexible working opportunities
- Full time permanent role
How will I help
As the Director Client Service you will lead a team of Associate Private Bankers to deliver exceptional client service ensuring timely and proactive support. You will strategically allocate resources to balance workloads and enhance client outcomes. By fostering a highperformance clientcentric culture you will drive workforce productivity and implement continuous process improvements. Additionally you will develop digital capabilities to empower clients and streamline service delivery ensuring a seamless and satisfying client experience.
Whats in it for me
Youll play a significant part of the future of a business that has been around for over 200 years. Our purpose is to createbetter futures together. So well back you in the development of your career internal career prospects and flexible working. Youll also keep learning to grow your career backed by a fantastic team of people with a cando supportive structure. Whatever shape your family takes we offer generous paid and unpaid parental leave for your nominated primary and support carers. This includes leave to organise adoptions surrogacy and foster care arrangements. And we continue to pay your super contributions while you take all the time you need to get your new family settled.
What do I need
To excel in this role you will need significant experience in sales or relationship management within the banking and financial services industry coupled with prior people leadership experience. Strong customer relationship building skills excellent oral and written communication abilities and the capacity to influence through relationships are essential. You should demonstrate the ability to translate concepts into possess workflow planning and capacity modelling skills and be proficient in Microsoft Windows operating environment including Outlook and Office Suite.
Whats it like to work there
We are a collaborative team of passionate people with a shared ambition to make a difference for our customers our communities and each other. At Westpac making a difference means creating impact unlocking our own and each others passions and transformative success stories to create better futures together.
As well as competitive remuneration and a great culture joining the Westpac family gives you access to a wide range ofemployee benefits to help you manage your priorities whether that means family life work/life balance ambition to grow or all the little perks in between.
Well empower you to shape your career path. Through personalised upskilling mentoring and training opportunities youre in control of where you start and how youll grow.
As an equal opportunity employer we are proud to have created a culture and work environment that values diversity and flexibility and champions inclusion.
Hear from some ofour people and their experiences working with us.
How do I apply
Start here. Just click on the APPLY orAPPLY NOWbutton.
At Westpac were all about creating a supportive culture and ensuring our workplaces branches products and services are accessible and inclusive for everyoneour customers employees and the wider community. If youre interested in discussing workplace flexibility please feel free to mention it in your application.
We invite candidates of all ages genders sexual orientation cultural backgroundspeople with disability neurodiverse individuals veterans and reservists and Indigenous Australians to apply. If you have questions about the recruitment processplease email
Do you need reasonable adjustments during the recruitment process
Were committed to making our recruitment process accessible to all candidates including those with disabilities or specific accessibility needs.For further information and additional contact details visit the People with Disability and/or needing Accessibility Requirementspage on our website Experience:
Director
Employment Type
Full-Time
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