Insights Program Manager Audit and Insights
Insights Program Manager Audit and Insights
Posted on :
09-04-2025
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1 Vacancy
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Job Description
The Insights team within Audits and Insights Team (AIT) is looking for a smart enthusiastic hardworking and creative candidate to join as Program manager II Insights . This position offers an exciting introduction to the Amazon Marketplace and provides a training ground for success. You will primarily be responsible for driving generation and implementation of high impact improvement insights and solving challenging business goals. You will utilize data and develop creative processes to improve your teams performance. You will directly work with policy program tech and product management teams to develop scaleable longterm solutions which will have a significant impact on sellers customers and Amazon. Our environment is fastpaced and requires someone who is a selfstarter detailoriented analytical and comfortable working with multiple teams partners and management. The candidate should have a track record of delivering results experience processing large amount of data and report generation & management. The candidate should be clear and use data to drive their communication with stakeholders. The candidate should be able to resolve issues with reduced guidance.
Key job responsibilities
Perform data analysis on trends observed and recommend solutions by driving projects and kaizen to the policy program product and tech teams
Leverage process acumen to develop strategic policies to ensure to invent and simplify the process further focusing on generating insights and recommendations to drive efficiency and quality improvements and leading these endtoend.
Interacts with multiple stakeholders to communicate on insights and represents data/metrics information and project reviews
Work with Program and Analytics POCs for story boarding of the insights impact calculation prioritization of high category insights for implementation with stakeholders
Establish SOPs process controls recommend revisions and ensure alignment with business goals
Build and scale systemlevel solutions that have metric impact; drive adoption of solutions across teams
Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
Establishes key reporting/MIS for functional area & write wellstructured and detailoriented reports in a clear concise and audiencespecific format including that for WBR QBR flashes and newsletter
Drives continuous process improvement and contribute by documenting any issues/RCAs/action planning in functional area and own specific action or change
Demonstrates the ability to dive deep into a problem performs root cause analysis (RCA) and identifies constraints to recommend a solution
Drive projects on automation to reduce manual efforts and improve processes reporting operational efficiency etc.
Take proactive ownership when identifying process gaps/ defects if the process is owned by another department take the lead in identifying communicating and helping the owning team to resolve the gap/issue.
Manage operations perform capacity and resourcing analysis and provide staffing recommendations
Support on mentoring and coaching opportunities and communicates effectively both in verbal and written form on all matters participating in the development on internal communication on key process changes for easy percolation to teammates
About the team
The Audits & Insights Team (AIT) strives to ensure that Amazons Seller and Buyer policies are effectively implemented by the audits and automation mechanisms within the Selling Partner Trust and Store Integrity (TSI). We achieve this by 1 Defect Identification and Remediation: keep Amazon stores safe and trustworthy for customers (Buyers & Sellers) 2 Metrics reporting: measure investigation policy and process performance and share the defects via periodic reports with the relevant stakeholders and 3 Insight generation and Recommendation: identify the gap and propose solutions to bridge gaps in policies automation or tools and work with the business policy tech operations etc. teams and taking those solutions to the implementation phase eventually helping in building trust with our Customers and preventing any prospective bad actions.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Key job responsibilities
Perform data analysis on trends observed and recommend solutions by driving projects and kaizen to the policy program product and tech teams
Leverage process acumen to develop strategic policies to ensure to invent and simplify the process further focusing on generating insights and recommendations to drive efficiency and quality improvements and leading these endtoend.
Interacts with multiple stakeholders to communicate on insights and represents data/metrics information and project reviews
Work with Program and Analytics POCs for story boarding of the insights impact calculation prioritization of high category insights for implementation with stakeholders
Establish SOPs process controls recommend revisions and ensure alignment with business goals
Build and scale systemlevel solutions that have metric impact; drive adoption of solutions across teams
Collaborate with partner teams and stakeholders across the globe to deliver on key business goals and objectives by driving consensus and building trust
Establishes key reporting/MIS for functional area & write wellstructured and detailoriented reports in a clear concise and audiencespecific format including that for WBR QBR flashes and newsletter
Drives continuous process improvement and contribute by documenting any issues/RCAs/action planning in functional area and own specific action or change
Demonstrates the ability to dive deep into a problem performs root cause analysis (RCA) and identifies constraints to recommend a solution
Drive projects on automation to reduce manual efforts and improve processes reporting operational efficiency etc.
Take proactive ownership when identifying process gaps/ defects if the process is owned by another department take the lead in identifying communicating and helping the owning team to resolve the gap/issue.
Manage operations perform capacity and resourcing analysis and provide staffing recommendations
Support on mentoring and coaching opportunities and communicates effectively both in verbal and written form on all matters participating in the development on internal communication on key process changes for easy percolation to teammates
About the team
The Audits & Insights Team (AIT) strives to ensure that Amazons Seller and Buyer policies are effectively implemented by the audits and automation mechanisms within the Selling Partner Trust and Store Integrity (TSI). We achieve this by 1 Defect Identification and Remediation: keep Amazon stores safe and trustworthy for customers (Buyers & Sellers) 2 Metrics reporting: measure investigation policy and process performance and share the defects via periodic reports with the relevant stakeholders and 3 Insight generation and Recommendation: identify the gap and propose solutions to bridge gaps in policies automation or tools and work with the business policy tech operations etc. teams and taking those solutions to the implementation phase eventually helping in building trust with our Customers and preventing any prospective bad actions.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Bachelors degree
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
3 years of driving end to end delivery and communicating results to senior leadership experience
3 years of driving process improvements experience
Experience in stakeholder management dealing with multiple stakeholders at varied levels of the organization
Experience building processes project management and schedules
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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