Customer Service Associate
Customer Service Associate
Posted on :
09-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
Customer Service Associate
Port Chester NY (Hybrid)
Zachys Wine International
About Zachys
Zachys is a fourthgeneration familyowned business with a rich history dating back almost eight decades. Founded by Zachy Zacharia in 1944 Zachys has evolved from a corner liquor store into a renowned destination for fine wine and spirits and an internationally recognized auction powerhouse.
Our mission is to offer unique experiences and access opportunities to our clients. We offer a comprehensive suite of services encompassing Retail Storage and Auction expertly guiding clients through an extraordinary journey from discovery to curation and even to consignment. Zachys is headquartered in Port Chester NY with an international office in Hong Kong.
Our commitment to our employees is to offer an engaging dynamic rewarding workplace where we promote what we value: Teamwork Respect Knowledge Service Excellence Innovation Community and Accountability.
The Job
The Customer Service Associate is responsible for providing superior customer sales service and relationship support to all Zachys clients addressing their inquiries and resolving any issues utilizing process business systems and product knowledge coordinating with internal and external resources to ensure client delight with a positive friendly demeanor and in a professional manner.
Responsibilities
- Respond promptly to customer inquiries through various communication channels (phone email chat or inperson) with professionalism and courtesy
- Support the CS Call center queues to ensure client satisfaction by ensuring availability in the queue during hours worked.
- Provide clear and accurate information to customers regarding products services orders and policies
- Handle customer complaints and concerns effectively finding solutions that align with company policies and customer satisfaction goals.
- Escalate complex issues to the appropriate departments for further investigation and resolution based on escalation policy
- Proactively engage with customers to build and nurture positive relationships ensuring they feel valued and understood
- Adhere to established company processes and procedures related to customer service ensuring consistency and quality in customer interactions
- Organize high volume of outgoing property shipments across various carriers and methods
- Liaise with Wine Specialists to coordinate clients requests as applicable
- Liaise with inventory and shipping departments to coordinate clients logistical requests
- Assist with auction preregistration and bid department functions as necessary
- Attend auctions and service auction registration desk as necessary
Requirements
The successful person in this position must be able to work independently and efficiently within a reasonable timeframe. Strong communication skills both oral and written are essential; you must be team player with positive and dynamic personality.
- At least 2 years of customer service experience is required handling storage client expectations
- Retail and/or restaurant experienced applicants are encouraged to apply
- Must be proficient with Microsoft Office especially Excel and Outlook.
- Basic accounting and inventory/CRM systems knowledge a plus
- NetSuite experience welcome but not required
Hours
- Days: MondaySaturday one day remote (Sundays off)
- Hours: 9:00am6:00pm 40 hours per week)
- Saturdays Required
Required Experience:
IC
Employment Type
Full Time
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
