Program Manager Family Reception Centre - 10 Regular

About the OCDSB: The OttawaCarleton District School Board is the largest school board in Eastern Ontario and offers students and parents a world of choice for learning. Our nearly 150 schools offer a wide range of programs to promote learning excellence and meet the individual needs of students parents and the community at large. Our schools are teaching communities where principals viceprincipals teachers and support staff nurture student wellbeing and challenge students to achieve their best.

PROGRAM MANAGER FAMILY RECEPTION CENTRE

Location: 300 Rochester Street Ottawa ON
Position Status: 1.0 Regular Fulltime 12 month work year)
Hours of Work: Monday to Friday 35 hours per week
Affiliation: Union Exempt
Salary range: $94435 to $111141 per annum (Level 7

Job Summary

Under the supervision of the General Manager Program Services the Program Manager of the Family Reception Center (FRC) will be responsible for coordinating the administrative operations of the FRC and creating a welcoming inclusive space for newcomer families to Canada. This involves developing and supervising administrative and support staff processes such that family and student access to assessments and awareness of learning opportunities and supports are accessible and efficient. The Program Manager will liaise with the General Manager and System Principal to ensure assessments and supports are reflective of current resources and approaches. Additionally they will foster ongoing engagement with internal departments and external partners in supporting student registration and access to educational opportunities.

Key responsibilities include but are not limited to:

• Staff Supervision and Office Management: Hire train supervise and evaluate administrative and support staff. Optimize office processes manage schedules and ensure compliance with district policies.

• Educational Assessments and Programming: Conduct student assessments communicate results and provide educational programming information to families. Collaborate with system principals and instructional coaches to stay current on assessment tools and program options. Facilitate student transitions to schools.

• Partnership and Collaboration: Liaise with external partners (OCISO MLOs) and internal departments (Admissions Program Services) to support student integration and align practices.

• Postsecondary education in linguistics social work education or a related field. A Bachelor of Education is preferred. Minimum 2 years of experience working with newcomer families or in a related field and/or experience as an educational assessor or teacher working with multilingual learners. An equivalent combination of education and experience may also be considered.

• Experience working in social services project management quality assurance and/or program evaluation preferred.

• Ability to collect analyze and report data and utilize performance metrics to track program outcomes and drive improvements.

• Excellent interpersonal and communication skills to build strong relationships with diverse families staff and partners.

• Ability to collaborate effectively and resolve conflicts sensitively.

• Strong organizational skills attention to detail and ability to manage multiple priorities.

• Effective problemsolving and crisis management skills.

• Deep understanding of multicultural issues and the challenges faced by newcomer families including traumainformed practices.

• Knowledge of community resources and cultural nuances.

• Knowledge of district registration processes educational assessment practices and relevant policies.

• Proficiency in using modern assessment tracking and communication technologies (e.g. Proficiency in Microsoft Suite and Google Applications).

The OttawaCarleton District School Board uses Apply to Education (ATE) to manage applications for all job competitions.OCDSB employees can apply to this job posting using their existing ATE account at .

External Applicants: If you do not have an existing ATE account you will be asked to create one at ChooseECE EA & Support Staff as the job category.

Applications will be considered in accordance with the Union Exempt Employee Handbook.

OCDSB employees serve students colleagues families and community partners. We invite people of all abilities orientations faiths ethnicities races genders and ages to join us as we create learning and working spaces that honour the unceded and unsurrendered land of the Algonquin people and respect value and increasingly reflect the diversity of Ottawa. Your lived experience is an essential contribution to deliver the education every student deserves with dignity.