Customer Service Representative I
Customer Service Representative I
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
About the Role
Canon Financial Services in Mount Laurel NJ is currently seeking a Customer Service Representative I (Representative Cust Svc I) who will be responsible to provide professional courteous responsive and accurate service to our customers that is in harmony with the Canon Brand image.
As work schedules are subject to change the identified candidate must have flexibility to work any of the following shifts: 8:30am 5:00pm 9:00am 5:30pm 9:30am 6:00pm or 10:30am 7:00pm.
This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
As work schedules are subject to change the identified candidate must have flexibility to work any of the following shifts: 8:30am 5:00pm 9:00am 5:30pm 9:30am 6:00pm or 10:30am 7:00pm.
This position is full time and offers a hybrid work schedule requiring you to be in the office Tuesday and Wednesday and an option to work from home the remainder of the week (unless a specific business need arises requiring in office attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Your Impact
Entry level position with minimal years 2 years or less) of call center experience
Process terminations and submit tickets when needed for waivers in order to close out buyout keep upgrade upgrade to returns and credit/rebills in a timely and efficient manner
Ability to make sound factual based timely decisions to provide extraordinary service experience with customers
Ability to understand and carry out business strategy/goals consistent with your position level in order to achieve target results
Answering incoming phone calls emails and mail along with any additional internal requests in order to meet SLA
Provide routine customer service billing support including but not limited to: explaining billing statements to customers taking customer payments handling collections issues insurance property tax and sales tax issuing credits handling changes of service perform basic troubleshooting procedures recording customer contact information and details of interactions while maintaining customer portfolio integrity
Practices customer focus collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage internet etc.
Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed
Being punctual (i.e. Arriving and being ready to work by start time of the scheduled shift arriving to meetings on time and notifying management if associate will be tardy)
Process terminations and submit tickets when needed for waivers in order to close out buyout keep upgrade upgrade to returns and credit/rebills in a timely and efficient manner
Ability to make sound factual based timely decisions to provide extraordinary service experience with customers
Ability to understand and carry out business strategy/goals consistent with your position level in order to achieve target results
Answering incoming phone calls emails and mail along with any additional internal requests in order to meet SLA
Provide routine customer service billing support including but not limited to: explaining billing statements to customers taking customer payments handling collections issues insurance property tax and sales tax issuing credits handling changes of service perform basic troubleshooting procedures recording customer contact information and details of interactions while maintaining customer portfolio integrity
Practices customer focus collaboration and communication with team including management and minimizes distractions (i.e. Excessive non business related conversations including personal cell phone usage internet etc.
Projecting and maintaining a positive and professional attitude and being adaptable to changes as needed
Being punctual (i.e. Arriving and being ready to work by start time of the scheduled shift arriving to meetings on time and notifying management if associate will be tardy)
About You: The Skills & Expertise You Bring
1 year of Customer Service/call center experience required
Strong verbal and written skills
Basic knowledge level of Microsoft Office products
Strong verbal and written skills
Basic knowledge level of Microsoft Office products
Company Overview
About our Company Canon Financial Services Inc. (CFS) is a whollyowned subsidiary of Canon U.S.A. Inc. Canon U.S.A. Inc. is a leading provider of consumer businesstobusiness and industrial digital imaging solutions to the United States and to Latin America and the Caribbean markets. With approximately $30.3 billion in global revenue its parent company Canon Inc. (NYSE:CAJ) ranks third overall in U.S. patents granted in 2022 and is one of Fortune Magazines Worlds Most Admired Companies in 2022. Canon U.S.A. is dedicated to its Kyosei philosophy of social and environmental responsibility. To keep apprised of the latest news from Canon U.S.A. sign up for the Companys RSS news feed by visiting and follow us on Twitter @CanonUSA. For media inquiries please contact .
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon Financial Services offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more.
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CFS
Based on weekly patent counts issued by United States Patent and Trademark Office.
All referenced product names and other marks are trademarks of their respective owners.
Canon Financial Services offers a competitive compensation package including medical dental vision 401(k) Savings Plan discretionary profit sharing discretionary success sharing educational assistance recognition programs vacation and much more.
We comply with all applicable federal state and local laws regulations orders and mandates including those we may be required to follow as a federal government contractor/subcontractor.
All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin disability or protected veteran status.
If you are not reviewing this job posting on our Careers site we cannot guarantee the validity of this posting. For a list of our current postings please visit us at
#CFS
Workstyle Description
Hybrid This position offers a hybrid work schedule requiring you to be in the office Tuesdays and Wednesdays and an option to work from home the remainder of the week (unless a specific business need arises requiring inoffice attendance on other days). Note that work schedules and office reporting requirements may change from time to time based on business needs.
Posting Tags
#PM19 #LIAV1 #CFS #LIHYBRID
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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