Senior Product Customer Insights Manager Customer Experience and Business Trends

Amazon is looking for a Senior Product & Customer Insights Manager to join our team. As a Senior Product & Customer Insights Manager you will be responsible for delivering studies that provide uptodate insights on marketplace trends and competitive forces by researching and analyzing financial and other business performance data. This role will allow you to make a real impact on our business from Day 1 and provide a dynamic innovative fastpaced environment to constantly build your skill set and address new challenges.

The right candidate is passionate about understanding the competitive landscape analyzing corporate performance and building partnerships across business teams to drive change. You have a strong foundation in financial analysis the ability to dive deep into complex financial and business performance metrics and understand the business context behind the data while continuously striving to find insights. You will drive competitive intelligence reporting and financial analysis that guides your partners to identify potential business operational and technical changes or investment areas that significantly impact business performance. You will develop studies that drive process efficiency customer experience and innovative technology.

You will partner with business leaders in developing metrics and programs and followup on actionable findings. You will have the ability to work with and influence businesses in a global setting and drive change across Amazon.

Key job responsibilities
Discover track and evaluate global industry trends
Perform indepth analysis of financial and other business performance data marketplace trends and competitive forces to understand financial business operational or customer implications
Translate complex or ambiguous business problem statements into analysis requirements design custom financial and strategic studies
Own and execute endtoend analysis including scoping design data collection data analysis creation of recommendations and presentation of results to senior leadership
Work with business leaders and their teams to drive growth process and cost efficiency improvements through study results
Develop understanding of Amazon financial metrics strategy and longterm thinking to guide recommendations for improvements
Develop processes reports or tools that can scale automate or improve financial insights
Contribute to a team culture of experimentation and innovation

A day in the life
This role will support Amazon business teams and leadership providing key insights into financial and strategic business trends across the industry. A successful candidate for this role will have strong quantitative and qualitative research skills and an ability to communicate complex financial and business trends through clear and concise writing.

About the team
Customer Experience and Business Trends (CXBT) is an organization made up of a diverse suite of functions dedicated to deeply understanding and improving customer experience globally. We are a team of builders that develop products services ideas and various ways of leveraging data to influence product and service offerings for almost every business at Amazon for every customer (e.g. consumers developers sellers/brands employees investors streamers gamers).

Our approach is based on determining the customer need along with problem solving and we work backwards from there. We use technical and nontechnical approaches and stay aware of industry and business trends. We are a global team made up of a diverse set of profiles skills and backgrounds including: Product Managers Software Developers Computer Vision experts Solutions Architects Data Scientists Business Intelligence Engineers Business Analysts Risk Managers and more.

5 years of product or program management product marketing business development or technology experience
Bachelors degree
Experience owning/driving roadmap strategy and definition
Experience with end to end product delivery

Experience in influencing senior leadership through data driven insights
Experience working across functional teams and senior stakeholders
Experience in areas such as market research statistics finance or qualitative/quantitative research

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $206000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.