Have you ever ordered a product on Amazon websites and when the box arrived wondered how you got it just as promised what it cost Amazon and what kinds of systems & processes must be running behind the scenes to power the whole operation Amazons Direct Fulfillment (DF) team is part of the Supply Chain Optimization Technology team and owns and operates an order fulfillment channel where Amazon can work with vendors to send orders directly to customers. The DF teams important goal is to exceed the expectations of all our customers by ensuring that their orders no matter how large or small are delivered as fast as feasibly possible safely on time in time. As a backdrop to all of this we hold the safeguarding of our customers data used to fulfill their orders as our highest priority. This Program Manager role sits at a critical intersection of business continuity and security compliance for Amazons DF channel. The position carries significant business impact because failure to complete or pass the assessment results in vendor suspension from the DF platform. This role executes vendor security assessment and other programs that enhance customer data protection while improving the vendors ease of doing business and growth opportunity with Amazon.
Youll manage security assessments for thousands of vendors ensuring they meet Amazons data protection standards while maintaining business continuity. Your stakeholders will include retail category teams and Amazon Security Foundations. You will work particularly closely with the Third Party Security team which conducts assessments to determine if external entities meet Amazons security bar. You will collaborate with category team to communicate the vendor prioritization and request the support. You will daily engage with the vendors via calls/emails for assessment progress. Youll serve as the voice of our vendors internally collecting operational feedback and contributing to vendor experience improvement. The roles primary metrics include assessment submission rate assessment completion rate and average assessment cycle time. Success in this role means achieving timely vendor assessments completion while maintaining highquality security standards ultimately protecting customer data while enabling vendor growth on the DF platform. The program directly impacts Amazons ability to maintain customer trust and vendor satisfaction in the DF channel.
The ideal candidate for this role combines strong project capabilities with stakeholder management skills and a bias for action. They should demonstrate ownership mentality when managing vendor assessment and maintain high standards while driving fast progress. Key attributes include clear communication abilities datadriven decision making and proactive problemsolving mindset. You will be part of a fastpaced and entrepreneurial team if you enjoy working in a rapidly changing environment and influencing the protection of our customers data within a large global organization this position will provide you with an opportunity to be challenged and make an impact.
Key job responsibilities
Drive endtoend vendor security assessment programs across a portfolio of hundreds of vendors
Collaborate with multiple stakeholders including Category Management Security teams and external vendors to execute assessment plans
Resolve issues by identifying and working with the correct team outline problem statement and proposing solutions
Track and report program metrics identifying risks and proposing mitigation actions
Maintain detailed documentation of vendor engagement and assessment status
Drive operational excellence through process improvements
Escalate blocking issues appropriately and drive them to resolution
2 years of program or project management experience
Bachelors degree or equivalent
Problemsolving and analytical thinking abilities
Good communication skills and basic stakeholder management experience
Ability to manage time effectively
Experience working with crossfunctional teams
Vendor management experience
Experience with data analysis and reporting tools
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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $50100/year in our lowest geographic market up to $107200/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.