Production Support Engineer - Assistant Vice President
Production Support Engineer - Assistant Vice President
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$ 78000 - 111800
1 Vacancy
Job Description
Job Description:
Job Title Production Support Engineer
Corporate Title Assistant Vice President
Location Jacksonville FL
Overview
Corporate Banking provides commercial banking products and services for both corporate clients and financial institutions worldwide; our universal expertise and global network allows us to offer truly integrated and effective solutions.
You will be joining the Data domain (Liquidity/Surveillance/Data) in Cash Management team within Corporate Bank (CB) Technology as a Production Support Engineer in addition to Site Reliability Engineer (SRE) responsibilities within the production support team. In this role you will be accountable for driving a culture of proactive continual improvement into the Production environment through automation of manual work monitoring improvements and platform hygiene. You will be responsible for supporting critical client facing applications & will develop technical solutions to improve the stability of production environments.
What We Offer You
A diverse and inclusive environment that embraces change innovation and collaboration
A hybrid working model allowing for inoffice / work from home flexibility generous vacation personal and volunteer days
Employee Resource Groups support an inclusive workplace for everyone and promote community engagement
Competitive compensation packages including health and wellbeing benefits retirement savings plans parental leave and family building benefits
Educational resources matching gift and volunteer programs
What Youll Do
Prioritize and resolve BusinessAsUsual (BAU) support queries within agreed Service Level Agreements (SLA) while ensuring application stability
Drive engineering delivery to reduce technical debt across the production environment collaborating with development and infrastructure teams
Perform technical analysis of the production platform to identify and address performance and resiliency issues
Participate in the Software Development Lifecycle (SDLC) to improve production standards and controls
Build and maintain the support knowledge database updating the application runbook with known tasks and managing event monitoring
Skills Youll Need
Strong experience in applying technical solutions to improve production environment stability
Good understanding of ITIL Service Management framework (incident problem change management) and disaster recovery methodologies
Proficient experience providing Level 2 (L2 and Level 3 (L3 support ideally in a banking environment
Proficient in Unix/Linux scripting Java Oracle ControlM scheduler ITRS Geneos Splunk New Relic and middleware technologies (e.g. MQ Solace Kafka)
Experience with public cloud infrastructure (e.g. Google Cloud Platform GCP) and knowledge of Site Reliability Engineering (SRE)/DevOps practices
Skills That Will Help You Excel
Excellent communication skills both written and spoken
ITIL Certification Cloud certification
Selfmotivated
Analytical mindset problem solver
Flexibility with work hours
Expectations
It is the Banks expectation that employees hired into this role will work in the Jacksonville office in accordance with the Banks hybrid working model.
Deutsche Bank provides reasonable accommodations to candidates and employees with a substantiated need based on disability and/or religion.
The salary range for this position in Jacksonville is $78000 to $111800. Actual salaries may be based on a number of factors including but not limited to a candidates skill set experience education work location and other qualifications. Posted salary ranges do not include incentive compensation or any other type of remuneration.
Deutsche Bank Benefits
At Deutsche Bank we recognize that our benefit programs have a profound impact on our colleagues. Thats why we are focused on providing benefits and perks that enable our colleagues to live authentically and be their whole selves at every stage of life. We provide access to physical emotional and financial wellness benefits that allow our colleagues to stay financially secure and strike balance between work and home. Click here to learn more!
Learn more about your life at Deutsche Bank through the eyes of our current employees California Consumer Privacy Act outlines how companies can use personal information. If you are interested in receiving a copy of Deutsche Banks California Privacy Notice please email.
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Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive fair and inclusive work environment.
We are an Equal Opportunity Employer Veterans/Disabled and other protected categories. Click these links to view the following notices:EEOC Know Your Rights;Employee Rights and Responsibilities under the Family and Medical Leave Act;Employee Polygraph Protection ActandPay Transparency Nondiscrimination Provision.
Required Experience:
Chief
Employment Type
Full-Time
