Onsite Customer Service Specialist
Onsite Customer Service Specialist
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1 Vacancy
Job Description
AtConcordance Healthcare Solutions we believe that each team member makes a difference in driving our purpose of positively impacting lives forward. Concordance is committed to our guiding principles of financial stewardship accountability forward thinking aligned relationships and an inclusive culture. This is done through maintaining an unwavering amount of respect and commitment with our employees and customers being authentic to who we are and operating with the highest levels of integrity. Through our dedicated staff of over 900 employees working in strategicallylocated distribution centers across the country we offer dynamic supply chain solutions to the entire healthcare continuum.
We have a job opening and exciting opportunity for a fulltimeOn Site Customer Service Specialistin Ann Arbor MI location. A Customer Service Specialist OnSite will provide face to face customer service support for the VA Medical Facility by obtaining analyzing and verifying the accuracy of order information in a timely manner. Initiates and/or implements adjustments as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained coordinates the handling of difficult and/or unusual situations. Provides extraordinary service and acts as a liaison with other internal Concordance Healthcare Solutions departments to fulfill all needs of the customer.
Essential Functions:
This position works directly with the customers logistics department as well as other internal departments to facilitate day to day customer needs by providing excellent service problem resolution and open communication.
- Receives processes and verifies the accuracy of orders from customers utilizing the resolution reports.
- Answers questions regarding pricing order status damaged product or any other topics customers have.
- Initiates required action for response to customer service requests for order changes including the maintenance of order/customer information files and communicates changes to the appropriate personnel/departments.
- Track backorders and keep necessary parties updated on current status of orders.
- Resolves product or service problems.
- Utilizes product knowledge to assist customers with questions and make sure they receive the items that best suit their needs.
- Recommends potential substitutes by analyzing customer needs and product availability.
- Act as a liaison between customer and other company personnel and departments to resolve orderrelated issues.
- Assists with maintaining financial accounts by processing customer adjustments.
- Contributes to the development and maintenance of standards policies and procedures regarding customer service.
- Assist VA facility identifying core supply list.
- Offer guidance regarding allocated products.
- Other duties as assigned.
What You Will Need to be Successful:
- High school diplomaor equivalent combination of education and experience.
- Previous customer service and/or distribution experience preferred.
- Must have strong computer skills. Proficient with Excel and Word required ability to learn VAI internal computer system.
- High energy positive attitude and customer service oriented.
- Must have excellent communication skills and be forward thinking.
- Must be detail oriented and possess analytical skills must be flexible and have the ability to multitask.
- Be able to work independently while also being a team player.
- With the possibility of a work from home hybrid model (in office part of the week and remote part of the week).
- Successfully pass a preemployment (post offer) background check and drug screening.
Work Location:
- This role is located in Ann Arbor MI.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
