Program Manager II IN AMZL CO
Program Manager II IN AMZL CO
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Looking for a career at a company that seeks to be Earths most customercentric company If so meet Amazon.
Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services).
NOC (Network Operation Center) is the central command and control center for Transportation across the Amazons transportation network. It ensures hassle free timely pickup and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Within NOCs umbrella resides a fastgrowing Last Mile support function AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and of functions that impact Delivery Station (DS) operations across Routing Scheduling OnRoad and Payments workstreams. We are looking for an experienced Program Manager to coordinate and lead efforts across operations and program teams. Were looking for a handson and motivated selfstarter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decisionmaking.
Responsibilities of a NOC PM
We are looking for an experienced Manager to coordinate and lead efforts across operations and program teams. Were looking for a handson and motivated selfstarter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decisionmaking. This PM II will lead IN Central Ops driving improvements in SPR DPPH routing metrics while ensuring smooth of daily operations.
Scope of work (in addition to above)
The manager will lead a team of people manager (s) overlooking operations for a team size of 40 associates. Manager may be expected to operate in different shift structures (for instance 2 PM to 11 PM or 7 AM to 4 PM) depending on business need
Work with PM teams to successfully manage difficult crossfunctional projects (from inception to completion) delivering high quality results (e.g. efficient compliant understandable secure maintainable lowdefects etc..
Partner with stakeholders and/or managers to secure resources scope efforts set project priorities milestones and drive delivery to meet deadlines to meet program goals.
Be proficient at transforming raw thoughts into clear consistent accurate documentation and/or direction.
Competently represent your teams processes and goals to customers and other teams (technical and nontechnical).
Keep the scope of effort under control and accelerate progress or operational efficiencies by driving crisp and timely decisions identifying and clearing blockers and escalating appropriately.
Improve team processes and metrics; unblock delivery and reduce costs. Scope out teams career development plans through performance assessment
Own project status communication consistently impart clear and concise summaries for the projects owned to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)
Have good working relationships with stakeholders managers and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Knowledge of SQL and R is preferable
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Over the past 20 years Amazon has reinvented on behalf of customers and has become the largest internet retailer and marketplace in the world. Through our entrepreneurial culture Amazon has developed new technologies and products (like Echo) and enterprise services (like Amazon Web Services).
NOC (Network Operation Center) is the central command and control center for Transportation across the Amazons transportation network. It ensures hassle free timely pickup and delivery of freight from vendors to Amazon fulfillment centers (FC) and from Amazon FCs to carrier hubs. In case of any exceptions NOC steps in to resolve the issue and keeps all the stakeholders informed on the proceedings. Along with this tactical problem solving NOC is also charged with understanding trends in network exceptions and then automating processes or proposing process changes to streamline operations. This second aspect involves network monitoring and significant analysis of network data. Overall NOC plays a critical role in ensuring the smooth functioning of Amazon transportation and thereby has a direct impact on Amazons ability to serve its customers on time.
Within NOCs umbrella resides a fastgrowing Last Mile support function AMZL CO (Amazon Logistics Central Operations). AMZL CO is responsible for centrally supporting daily planning and of functions that impact Delivery Station (DS) operations across Routing Scheduling OnRoad and Payments workstreams. We are looking for an experienced Program Manager to coordinate and lead efforts across operations and program teams. Were looking for a handson and motivated selfstarter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decisionmaking.
Responsibilities of a NOC PM
We are looking for an experienced Manager to coordinate and lead efforts across operations and program teams. Were looking for a handson and motivated selfstarter whos passionate about using data to help us measure every area of the business drive efficiencies optimizations and influence decisionmaking. This PM II will lead IN Central Ops driving improvements in SPR DPPH routing metrics while ensuring smooth of daily operations.
Scope of work (in addition to above)
The manager will lead a team of people manager (s) overlooking operations for a team size of 40 associates. Manager may be expected to operate in different shift structures (for instance 2 PM to 11 PM or 7 AM to 4 PM) depending on business need
Work with PM teams to successfully manage difficult crossfunctional projects (from inception to completion) delivering high quality results (e.g. efficient compliant understandable secure maintainable lowdefects etc..
Partner with stakeholders and/or managers to secure resources scope efforts set project priorities milestones and drive delivery to meet deadlines to meet program goals.
Be proficient at transforming raw thoughts into clear consistent accurate documentation and/or direction.
Competently represent your teams processes and goals to customers and other teams (technical and nontechnical).
Keep the scope of effort under control and accelerate progress or operational efficiencies by driving crisp and timely decisions identifying and clearing blockers and escalating appropriately.
Improve team processes and metrics; unblock delivery and reduce costs. Scope out teams career development plans through performance assessment
Own project status communication consistently impart clear and concise summaries for the projects owned to your leadership/management team and are effective at answering questions in detail. Represent the team in Business reviews (WBRs/MBRs)
Have good working relationships with stakeholders managers and peers. Be able to recognize discordant views and take part in constructive dialogue to resolve them.
3 years of program or project management experience
3 years of working cross functionally with tech and nontech teams experience
3 years of defining and implementing process improvement initiatives using data and metrics experience
Knowledge of Excel (Pivot Tables VLookUps) at an advanced level and SQL
Experience defining program requirements and using data and metrics to determine improvements
Knowledge of SQL and R is preferable
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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