Data Operations Process Improvement Specialist WW RCX - Product Lifecycle Support
Data Operations Process Improvement Specialist WW RCX - Product Lifecycle Support
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Amazons Product Lifecycle Support (PLS) offers relevant postpurchase product support to customers and empowers them to make the most of the products purchased on Amazon. By solving postpurchase product issues we prevent avoidable returns and help the planet by extending the life of products thereby generating positive financial and environmental impacts.
PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then PLS has grown substantially and now offers customers eight product support options 1 Live call & chat with Amazon product support agent available up to 6 months 2 Live call & chat with the brand product support agent available up to 2 years 3 contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years 4 access free warranty repair services available up to 2 years 5 accessing free replacement parts available until return window 6 access other sustainable endoflife options such as tradein resell refill recycle donate etc. available up to 2 years 7 help yourself by watching stepbystep video instructions provided by the brand and 8 help yourself by following stepbystep instructions provided by the brand.
The Product Lifecycle Support (PLS) team at Amazon is seeking a highly motivated Process Improvement & Reporting Specialist to drive automated reporting data pipeline optimization and metricdriven insights. This role will be critical in identifying coverage gaps quality gaps and delivering actionable data to help leadership make key business decisions.
You will partner closely with crossfunctional teams including Product Operations and Tech to develop scalable solutions that enhance visibility into PLS program performance across regions. The ideal candidate will have a passion for process improvement a keen eye for detail and a datadriven approach to problemsolving.
Key job responsibilities
Build and automate reporting pipelines to track PLS coverage gaps content quality gaps and other key business metrics.
Develop and maintain dashboards and selfservice reporting tools to provide stakeholders with realtime insights.
Analyze data to identify trends and areas of improvement in coverage content quality and seller enrollment performance.
Partner with Ops Product and Tech teams to design and implement scalable data solutions.
Create SOPs and documentation for processes and reporting mechanisms to ensure consistency and reliability.
Support the 3YP (ThreeYear Plan) by providing timely and accurate data to inform strategic decisions.
Continuously improve data collection validation and reporting processes to ensure data accuracy and integrity.
Work with international teams to support EU and US PLS coverage parity goals.
2 YOE in reporting data analytics or process improvement roles.
Strong proficiency in SQL and Excel (pivot tables vlookups advanced formulas).
Experience building and maintaining automated reporting pipelines and dashboards (e.g. QuickSight Tableau or similar).
Analytical mindset with the ability to translate data into actionable insights.
Excellent communication and stakeholder management skills.
Strong attention to detail and a high level of ownership.
Ability to work in a fastpaced ambiguous environment.
Experience working in content quality product lifecycle management or seller support domains.
Knowledge of AWS tools (Redshift S3 Athena) and ETL pipelines.
Experience with process improvement methodologies (Lean Six Sigma).
Familiarity with EU and US retail or seller ecosystems.
Previous experience supporting crossfunctional global teams.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
PLS first launched in Q4 2015 featuring a warranty repair option for Samsung laptops surfaced during the returns process in the Online Return Center (ORC). Since then PLS has grown substantially and now offers customers eight product support options 1 Live call & chat with Amazon product support agent available up to 6 months 2 Live call & chat with the brand product support agent available up to 2 years 3 contact the manufacturer yourself by accessing brand phone number and/ support website available up to 2 years 4 access free warranty repair services available up to 2 years 5 accessing free replacement parts available until return window 6 access other sustainable endoflife options such as tradein resell refill recycle donate etc. available up to 2 years 7 help yourself by watching stepbystep video instructions provided by the brand and 8 help yourself by following stepbystep instructions provided by the brand.
The Product Lifecycle Support (PLS) team at Amazon is seeking a highly motivated Process Improvement & Reporting Specialist to drive automated reporting data pipeline optimization and metricdriven insights. This role will be critical in identifying coverage gaps quality gaps and delivering actionable data to help leadership make key business decisions.
You will partner closely with crossfunctional teams including Product Operations and Tech to develop scalable solutions that enhance visibility into PLS program performance across regions. The ideal candidate will have a passion for process improvement a keen eye for detail and a datadriven approach to problemsolving.
Key job responsibilities
Build and automate reporting pipelines to track PLS coverage gaps content quality gaps and other key business metrics.
Develop and maintain dashboards and selfservice reporting tools to provide stakeholders with realtime insights.
Analyze data to identify trends and areas of improvement in coverage content quality and seller enrollment performance.
Partner with Ops Product and Tech teams to design and implement scalable data solutions.
Create SOPs and documentation for processes and reporting mechanisms to ensure consistency and reliability.
Support the 3YP (ThreeYear Plan) by providing timely and accurate data to inform strategic decisions.
Continuously improve data collection validation and reporting processes to ensure data accuracy and integrity.
Work with international teams to support EU and US PLS coverage parity goals.
2 YOE in reporting data analytics or process improvement roles.
Strong proficiency in SQL and Excel (pivot tables vlookups advanced formulas).
Experience building and maintaining automated reporting pipelines and dashboards (e.g. QuickSight Tableau or similar).
Analytical mindset with the ability to translate data into actionable insights.
Excellent communication and stakeholder management skills.
Strong attention to detail and a high level of ownership.
Ability to work in a fastpaced ambiguous environment.
Experience working in content quality product lifecycle management or seller support domains.
Knowledge of AWS tools (Redshift S3 Athena) and ETL pipelines.
Experience with process improvement methodologies (Lean Six Sigma).
Familiarity with EU and US retail or seller ecosystems.
Previous experience supporting crossfunctional global teams.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
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