Customer Service Representative
Customer Service Representative
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Job Description
WHY JOIN THE AMES COMPANIES
We have amazing Benefits! Medical Dental Vision Life Insurance Wellness 401K Holidays Employee Assistance Program Vacation Days Disability and much more.
WHO WE ARE
The AMES Companies headquartered in Lake NonaOrlando FL has a rich American history. The AMES story goes back to 1774 when Captain John Ames began making Americas first shovels. AMES brand is the third oldest consumer brand in the country and its tools helped build America for more than two hundred years. You can learn more about our history here.
Our business lines include Home Organization Lawn and Garden Tools Outdoor Living and Cleaning Tools. Our leading global brands are sold to homeowners and professionals involved in new construction remodeling and maintenance activities. To learn more about out business lines visit our website: YOU WILL WORK
Hybrid role Monday and Friday remote work from home and Tuesday through Thursday onsite in our ClosetMaid Ocala FL manufacturing facility.
Work schedule: 9:00AM6:00PM
WHO YOU ARE
As ourCustomer Service Representative your work will be in one of our focal areas based on your experience and interest. You will mainly manage calls emails and live chat to support consumers.
You will be responsible for account management by providing pre and postsales support. You will ensure customers have the correct information in terms of product pricing availability and lead time. You will respond to customer inquiries on purchase order status delivery schedule claims and returns. You will work closely with different departments to assist customer needs accurately.
RESPONSIBILITIES
- Monitor daily open orders and ensure timely shipment.
- Make decision based on data to process orders based on current inventory levels.
- Maintain accurate and updated customer information in the system.
- Assist with customer inquiries.
- Coordinate with Outside Sales & Data Analyst on customer account and pricing updates.
- Responsible for order management by ensuring accuracy in order processing and scheduling to meet deadlines and shipping timelines (manual or automated).
- Prioritize expedited orders and shipments priority accounts and activities.
- Coordinate with departments regarding production control and inventory.
- Release the orders into the system and ensure accuracy of the inputted data.
- Process return authorization according to company policy based on information gathered from customers.
- Documentation archiving and auditing of orders correspondence and information.
REQUIREMENTS
- High School Diploma or GED a must.
- 12 years of experience in customer interface or customer service.
- Must be very comfortable using technology internet and computer navigation.
- Preferred experience with Customer Database system or Order management system.
- Microsoft Office 365 experience SharePoint Excel Word and Outlook.
- Strong verbal and written communication.
- Ability to build rapport over the phone and have a customer focused mentality.
- Thrive in a fastpaced team environment.
- Stay calm under stressful situations.
- Attention to detail and accuracy.
- Strong problem solving and investigation skills.
- Data entry experience on personal computers.
- Experience in providing order status to customers a plus.
- Experience in performing order entry functions a plus.
- Working knowledge of manufacturing or retail processes a plus.
ENVIRONMENTAL/PHYSICAL REQUIREMENTS
Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. This position is located primarily in an office environment. The representative is required to sit for long periods of time. While performing the duties of this job the representative may need the ability to lift and carry loads up to 20 pounds. Upon occasion the representative may be exposed to a manufacturing environment and required to wear personal protective equipment.
WORK AUTHORIZATION
The Ames Companies will only employ those who are legally authorized to work in the United States.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
