Quality Assurance Auditor - Health Professional III
Quality Assurance Auditor - Health Professional III
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$ 63456 - 88860
1 Vacancy
Job Description
Department Information
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About the Office of Civil & Forensic Mental Health (OCFMH) Forensic Services Division (FSDV):
Located within the Colorado Department of Human Services the Office of Civil and Forensic Mental Health (OCFMH) is responsible for policy development service provision and coordination program monitoring and evaluation and administrative oversight for the public behavioral health system. OCFMH funds supports and monitors numerous mental health and substance abuse community programs and providers. OCFMH also operates the Colorado Mental Health Hospitals at Fort Logan and Pueblo and the Forensic Services Division. OCFMH executes the States federal responsibilities as the State Mental Health Authority and State Substance Abuse Authority for the purposes of administering federal mental health and substance abuse block grant funds.
The Forensic Services Division is responsible for six departments including Forensic Community Based Services (FCBS) Jail Based Evaluation and Restoration (JBR) Outpatient Restoration (OPR) the Forensic Support Team (FST) the Court Services Department and the Operations Department.
Our teams work within various settings including community agencies jails courts and hospitals. The locations can include locked units and secure facilities and our clients may at times be unpredictable due to their mental health needs. Our team is required to make critical decisions in dynamic and fastpaced environments in order to ensure a high level of accountability for patient care. Our staff are required to maintain updated skills knowledge abilities and competencies necessary to the position through continuing education clinical supervision literature review and discipline and team development. This position may be required to travel throughout Colorado to meet the needs of the department. Description of Job
Purpose of Position:
The Quality Assurance Technical Team (QATT) an Operations Department program is responsible for providing rigorous evidencebased quality improvement initiatives and program evaluation within FSDV. The goal of the QATT is to determine the best processes and analyze the appropriate implementation for quality management within the programs that effectively measure assess and continually improve the quality of care provided to clients served in Forensic Services. The QATT Auditors will be responsible for working with all Forensic Services division directors OCFMH Executive Management and external stakeholders as appropriate to analyze current performance throughout the division establish areas for improvement and growth plan for these improvements and support program directors in implementing them. The QATT Auditors will also be responsible for identifying training needs throughout the division developing curricula and planning and implementing training sessions. This position will act as a backup to the HIPAA liaison and records manager and must be proficient in policy development and technical writing. This position will regularly review and make decisions at an operational level making recommendations to established processes for improvements.
Job Duties:
Quality Assurance Auditor/Analyst:- Provides internal case review audits and analysis services to all departments within Forensic Services. This includes but is not limited to; the Forensic Support Team (FST) Outpatient Restoration Forensic Community Based Services (FCBS) Jail Based Restoration (JBR) Court Services and the other teams within the Operational Team
- Audits to ensure quality assurance and continuous quality improvement of services provided to the forensic population by Forensic Services and drives decisionmaking with individualization for each team as appropriate and analyses that influence the work process within the teams for positive outcomes
- Writes and updates policy within the FSDV division
- Provides updated scope of work for teams within FSDV and make suggested changes to processes as needed
- Partners with Program Directors to identify benchmarks for their teams to maximize effectiveness with the clients served
- Audits cases to these benchmarks and divisionwide standards and provides feedback to the Program Directors regarding problem areas in operating procedures and standards across various locations and settings
- Reviews writes and evaluates organizational policies practices structure functions programs work methods resources and program performance and formulates solutions to increase the efficiency and effectiveness of Forensic Services
- Coordinates internal audit activities with other related functions policies and requirements
- Performs internal case audit and analysis for compliance with Consent Decree requirements department benchmarks and department standards and protocols
- Works with the forensic population and is knowledgeable about researchbased competency restoration practices evidence based principles for intervention policy writing and case auditing practices
Program Analysis- Identifies areas for improvement; identify the issues related to process improvement; and be successful in communications and recommendations for change
- Works closely with individuals departments and program directors within Forensic Services to successfully affect change management and process improvement with current practices
- Operates independently in performing the full range of professional tasks. This includes encouraging complex cross functional organizationwide projects or initiatives to improve processes or outcomes
- Tracks department performance against established goals and make associated recommendations to maximize performance. New processes or objectives will be reviewed with the Directors office of higher management for approval before recommendations for accountability to the program or system
- Works with Department Directors and will be evaluating and providing solutions to processes and programs and must possess the ability to lead without direct authority over others. There will be ongoing efforts to manage the quality of processes and programs
- Collaborates and uses high level skills to communicate process change with staff
- Uses diplomacy and professionalism as they will be working with internal stakeholders representing the Forensic Services Division
- Develops their program and process auditing and compliance tracking systems to assure that Forensic Services is complying with federal regulations state statutes policies and standards and Consent Decree requirements
- Analyzes and monitors the effectiveness of problematic approaches and identifies avenues to improve practices. In collaboration with Directors or supervisors they will provide formal feedback and consultation to staff in reflection of all audits and work reviews
- Participates in committees or work groups to provide program guidance and clarification and provide input on issues that have a direct impact on the program
Training:- Assists in the facilitation and training across Forensic Services for continuous quality improvement initiatives.
- Acts as a backup to the policy writer and the HIPPA Liaison within FSDV
- Facilitates continuous improvement efforts using methods for data gathering and analysis problem solving project management and professional presentation skills
- Develops instructional guidance to provide direction on consistent implementation to intraagency departments within Forensic Services
- Communicates and teaches process improvement methods tools techniques and best practices to staff within Forensic Services and develops communication and training materials in alignment with department strategies or policies
- Creates and presents process improvement techniques and improvement results to various audiences
- Recognizes training needs to improve the quality of services and compliance with policies best practices and Consent Decree requirements and documenting any training requirements or process improvements
Other Duties as Assigned:- Perform tasks or undertake special assignments or projects deemed necessary by OCFMH but not specifically referenced in the above duties
- Backup for the QATT team and must know and understand all duties that fall within this team
Minimum Qualifications Substitutions Conditions of Employment & Appeal Rights
Minimum Qualifications:
Experience Only:
Six 6 years of relevant experience in an occupation related to the work assigned to this position
OR
Education and Experience:
A combination of related education in and/or relevant experience in an occupation related to the work assigned to this position equal tosix 6 years
Preferred Qualifications:Bachelors degree from an accredited institution in a field of study related (Behavioral Health or Criminal Justice) to the work assignment
Two years of professional experience in quality assurance programmatic review or audit or other area related to work assignment
Proficient knowledge and use of Microsoft and Google Suite Office Systems
Previous quality assurance experience
Previous experience working in the criminal justice and/or Behavioral Health field OR additional education in the Criminal Justice and/or Behavioral Health field
Understanding and awareness of Colorado statutes of the Forensic Services Division and the population we serve
Exceptional organizational skills
Professional writing and verbal communication skills
Experience with analysis review and interpretation of data
Experience with process policy and procedure development
Demonstrations in the ability to interpret evaluate and analyze information that is available to form a judgmentdetermine errors and identify/implement resolution
Conditions of Employment:- A preemployment criminal background check will be conducted as part of the selection process as this position is deemed to have direct contact with vulnerable persons. Felony convictions conviction of crimes of moral turpitude or convictions of misdemeanors related to job duties may disqualify you from being considered for this position. Should your background check reveal any charges or convictions it is your responsibility to provide the CDHS Background Unit with an official disposition of any charges.
- Travel as needed for meetings and training may be required to utilize state vehicle.
- Former State employees who were disciplinarily terminated or resigned in lieu of termination must disclose the information on the application and provide an explanation why the prior termination or resignation should not disqualify the applicant from the current position. Absent extraordinary circumstances prior disciplinary termination or resignation in lieu of termination will disqualify the applicant from future State employment with CDHS.
Appeal Rights:If you receive notice that you have been eliminated from consideration for this position you may file an appeal with the State Personnel Board or request a review by the State Personnel Director.
An appeal or review must be submitted on the official appeal form signed by you or your representative. This form must be delivered to the State Personnel Board by email postmarked in US Mail or hand delivered 1525 Sherman Street 4th Floor Denver CO 80203 or faxed 303.866.5038 within ten 10 calendar days from your receipt of notice or acknowledgement of the departments action.
For more information about the appeals process the official appeal form and how to deliver it to the State Personnel Board; go to; contact the State Personnel Board for assistance at; or refer to 4 Colorado Code of Regulations (CCR) 8011 State Personnel Board Rules and Personnel Directors Administrative Procedures Chapter 8 Resolution of Appeals and Disputes atunder Rules.
Supplemental Information
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About Us:
If your goal is to build a career that makes a difference consider joining the dedicated people of theColorado Department of Human Services(CDHS). Our professionals strive to design and deliver high quality human and health services that improve the safety independence and wellbeing of the people of Colorado. In addition to a great location and rewarding and meaningful work we offer:
Strong secure yet flexible retirement benefits including aPERA Defined Benefit Plan or PERA Defined Contribution Planplus 401(k) and 457 plans
Employer supplementedHealth Savings Account
Paid life insurance
Short and longterm disability coverage
11 paid holidays per year plus vacation and sick leave
Excellent worklife programs such as flexible schedules training and more
Remote work arrangements for eligible positions
*Some positions may qualify for the Public Service Loan Forgiveness Program. For more
information go to Values:
We believe in a peoplefirst approach:To serve the people of Colorado we develop a culture and work environment that creates an energized inspired and healthy team capable of giving their best to Coloradans.
Balance creates quality of life:We want our team to be resilient through a supportive workplace that values flexibility health and wellness and employee engagement.
We hold ourselves accountable:We take responsibility through our actions programs and results for the state of health and human services in Colorado.
Transparency matters:We are open and honest with employees our partners the Coloradans we serve and the public.
We are ethical:We abide by what is best for those we serve by doing what is right not what is easy.
Collaboration helps us rise together:We work together with all partners employees and clients to achieve the best outcomes for Coloradans.
We are committed to increasing the diversity of our staff and providing culturally responsive programs and services. Therefore we encourage responses from people of diverse backgrounds and abilities.
ADA Accommodations:CDHS is committed to the full inclusion of all qualified individuals. As part of this commitment our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment including completing the application process interviewing completing any preemployment testing participating in the employee selection process and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require reasonable accommodation to ensure you have a positive experience applying or interviewing for this position please direct your inquiries to our ADA Coordinator Nancy Schmelzer at or call.
THE STATE OF COLORADO IS AN EQUAL OPPORTUNITY EMPLOYER
Required Experience:
Unclear Seniority
Employment Type
Full-Time
