Data Center Technician Data Center Operations DCO

Data Centre Operations Tech

Data Center Operations designs installs & maintains the worlds largest Cloud Computing Infrastructure. We are looking for skilled Data Centre Operations Tech at Amazon Data Services India Private Limited (ADSIPL) with a passion for technology to help us expand AWS Cloud offerings to the next level.

ADSIPL offers an exciting dynamic and challenging environment encouraging creativity and personal development while maintaining AWS computing environments in a secure scalable and costeffective manner.
Mid 2012 AWS S3 web service accepted its 1 trillionth object currently accepting more than 40000 objects uploaded every second on a daily basis. To keep up with this demand on both disk and network capacity we continue to expand our Data Centers in India. Also our content delivery AWS service CloudFront has expanded its Data Centers presence by over 50 worldwide in the last 12 months and are expecting to increase by a similar number over the next 12 months. This requires talented people to build & manage. We hope it is you!

At ADSIPL career progression is part of our environment. We want you to progress. If your career path is in Systems Network or Database Engineering Software Development or maybe AWS Support Technical Operations or perhaps Project Management we will create a development plan to enable you to succeed reaching those goals. This begins on Day One!

Come and work for the worlds most Customer Centric Company. The location for this job to be discussed as there may be opportunities in several India locations.

The Opportunity: Data Centre Operations Tech

This role is a unique opportunity to work in some of the most cutting edge data centers in the world. ADSIPLs data centers are largescale highdensity centers where you will be working on changing the face of Cloud technology in India.

A Data Centre Operations Tech at ADSIPL may be the primary point of contact for both internal customers (for example: Network Engineers Systems Engineers Software Developers Database Engineers Technical Operations) and external customers (Hardware Vendors Contractors Service Providers among others).

There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:
Problem Solving: Maintain a high level of system reliability by prioritizing and resolving trouble tickets efficiently these include:
Escalation point and technical troubleshooter for all Systems and Network hardware problems
Deep diving into Linux server issues
XEN service virtualization troubleshooting

Technical: Troubleshoot technical issues on various platforms ranging from Systems through Networking to Power/Mechanical

Remediation of physical layer outages both Systems & Network
Remediation or recovery of physical power issues on racks
Participate in Data Center power & cooling events

Operations: Meet 24x7 OnCall requirements and response during shift rotations.
Install & configure racks of hosts in line with internal SLAs
Triage & resolve trouble tickets for all devices in your region
Data Center point of contact for all High Severity issues
Physical replacement of server and network device parts
Ensure correct rotation of parts & spares
Help define metrics to increase our customer uptime
Enforcing Security Best Practices at ADSIPL
Interact with third party vendors & contractors
Contribute ideas to improve operational efficiency

Project Management:
Participate in and deliver on a number of high impact small to midscale projects
Participate in internal team meetings at ADSIPL for metric analysis and project status updates
Help build the worlds largest Cloud infrastructure in India

Mentoring: Share knowledge and help educate less technical staff on the best practices related to all service owner issues

Hiring: Contribute towards building a great team by getting involved in the ADSIPLs hiring process/candidate interviews



Key job responsibilities
A Data Centre Operations engineer may be the primary point of contact for internal customers. There is never a dull moment as each day presents itself with different challenges. Some of the key responsibilities you will undertake are:

You will troubleshoot technical issues on advanced hardware ranging from servers storage and networking devices
You will maintain a high level of system reliability
You will remove customer constraints for IT Infrastructure capacity hosted in AWS Data Centers engage in physical data center activities
You will participate in projects to enhance operational efficiencies with opportunities to share experiences and knowledge with our global network of technical experts.
You will share knowledge and train less technical staff on the best practices related to all service owner issues
You will contribute towards building a great team by getting involved in the Amazon hiring process/candidate interviews
24/7 oncall requirements and shift rotations



About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why flexible work hours and arrangements are part of our culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship and Career growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.



Basic Qualifications

Solid Understanding of Linux/Unix Administration
Server Hardware Troubleshooting experience
Server Booting: POST BIOS PXE Kickstart GRUB/LILO RAID
Some Experience with Network Protocols: TCP/IP Ethernet L2/L3 technologies
Network Hardware: Copper and Optical Fiber Cabling Switches Routers
Strong Communication Skills
Passionate about IT infrastructure and hardware!

* This position also has a physical component requiring the ability to lift & rack equipment up to 20kg; it may require working in cramped spaces or in elevated locations while adhering to health & safety guidelines.
* This role involves covering 24x7 shift rotation


Remote Access: Console routers IPMI BMC
Network Equipment Installation and Configuration
Cisco IOS NXOS JunOS
Redundancy: Power feeds ATS Server Hardware RAID Network Connectivity
Data Center Operations: Inventory Management Hot/Cold Aisles Security
Participated in Project Management
Experience or Knowledge of AWS products: EC2 EBS S3 etc.
Scripting: Bash Python Perl Ruby (or programming languages)


Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.