Learning Management System Administrator Learning Management Systems

Are you passionate about identifying and fixing issues for customers Do you have a knack for identifying defects during testing If so this Customer Service Program Specialist role is for you!

Key job responsibilities
* Learning Management System (LMS) Administrator
* Publish and test all learning assets uploaded to our LMS (Amazon Learn).
* Troubleshoot defects such as course will not launch course is stalled and course will not mark complete.
* Maintain ground truth learning asset list learning path and permissions configuration.


* Analysis including:
* Inspection of LMS configuration standards through use of Learning Organization audit mechanisms.
* Inspection of alignment between SDS Learning Launch calendar SDS Learning Catalog and our LMS.
* Identify trends and escalate defects.
* Invent and Simplify including
* Recommend process improvements to accelerate our delivery to customers (internal and external).
* Recommend process improvements to positively impact training performance.
* Create and maintain LMSrelated wiki pages.
* Create LMSrelated launch/update communication.
* Maintain matrix of Learning Org tech including support of license renewals.

Note This role requires onsite location and working overlap with US hours.

A day in the life
Each day will present a new opportunity to support our internal customers. On a daily basis your goal will be to process all incoming requests within our 23 day SLA. Youll balance this daily transactional work with recurring cadence of inspection mechanisms to maintain our high bar as well as other activities.

About the team
Its an exciting time to join as this role is in our newly formed Learning Programs team! And youll have the opportunity to work in our new Amazonbuilt LMS Amazon Learn.

* 2 years of solving customer technical problems
* Proficient in MS Excel
* Experience in complex problem solving root cause analysis in a business environment
* Experience using data and metrics to determine and drive improvements
* Experience with customer ticketing systems and best practices
* Experience working cross functionally with global tech and nontech teams
* Experience keeping multiple projects on track and delivered by deadline
* Bachelors degree industry certifications or equivalent experience in instructional technology instructional design training project management program management business analysis information systems or related field

* Certification or degree in instructional technology or related discipline
* Experience with LMS support in a largescale corporate environment
* Experience creating support documentation and articles
* Experience with tool integrations using APIs and scripting
* Experience customizing or automating content using HTML CSS and JavaScript
* Experience with AWS server management and onprem installations
* Experience working with GenAI including prompt engineering
* Familiarity with xAPI SCORM LMS LRS
* Project management skills including planning work managing details keeping multiple tasks/projects on track working under tight timelines and delivering results
* Excellent verbal written interpersonal communication abilities including skills in explaining technical topics to novices and collaborating with subject matter experts global stakeholders and managers
* Proven ability to demonstrate agile mindset to adapt to evolving requirements and make progress despite ambiguity.
* Experience with customer service or delivery organizations

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.