Documentation Manager Service Docs Technical Content Experience TCX
Documentation Manager Service Docs Technical Content Experience TCX
Posted on :
09-04-2025
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1 Vacancy
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Job Description
Come join and grow our technical writing team supporting AWS critical monitoring observability and cloud operations services. The role involves partnering with service teams to create comprehensive technical documentation that enables customers to successfully implement and utilize AWSs suite of observability and management tools.
Youll be responsible for developing and growing the writers on your team. As a technical leader you set the standard for excellence for our documentation ensuring that we deliver technically accurate wellwritten simple and customerfocused documentation. Youll help set team goals and be expected to deliver on those goals for maintaining a high bar for documentation quality. You will also be expected to work with the AWS engineering teams on shared goals and efforts.
Ideally you have a technical background that enables easy interaction with software development engineers product managers and technical program managers and a demonstrated ability to deliver highquality technical documentation.
Key job responsibilities
Key responsibilities include but are not limited to:
Hiring and growing a team of programmer/technical writers and editors.
Defining the overall content strategy across specific developer tools (e.g. source control build tool test tool etc. and endtoend development workflows (e.g. writing software that uses Amazon Web Services writing software for mobile devices etc..
Leading the direction for the documentation authoring tools used by writers and software development teams.
Collecting feedback from your customers on how to best improve the documentation using existing feedback mechanisms inventing new ones or just talking to customersour teams use our tools.
Influencing the product direction of the tools your team collaborates with to provide an ideal development experience.
A day in the life
Our team puts a high value on worklife balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we arent focused on how many hours you spend at work or online. Instead were happy to offer a flexible schedule so you can have a more productive and wellbalanced lifeboth in and outside of work.
About the team
The Service Docs organization writes and provides support for a diverse technical audience such as developers DevOps professionals IT professionals and technical program managers. On behalf of our customers we innovate we research we learn and we experiment. We collaborate with product managers to understand our customers needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another and we celebrate and support the career progression of our team members.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
This team is part of AWS Utility Computing:
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.
Degree in Technical Writing English Computer Science or a related field; in lieu of this degree relevant work experience will be considered.
5 years experience in a technical writing role
5 years experience writing for a developer or IT operations (DevOps) audience
5 years experience working on multiple documentation projects simultaneously with competing priorities and deadlines
Strong ability to work across teams and groups to accomplish objectives
Experience with web services
Experience with an objectoriented programming language such as Java Ruby or C#
Experience with an automation scripting framework such as bash shell scripting Windows batch scripting or Windows PowerShell
Experience with commandline tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124600/year in our lowest geographic market up to $215400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Youll be responsible for developing and growing the writers on your team. As a technical leader you set the standard for excellence for our documentation ensuring that we deliver technically accurate wellwritten simple and customerfocused documentation. Youll help set team goals and be expected to deliver on those goals for maintaining a high bar for documentation quality. You will also be expected to work with the AWS engineering teams on shared goals and efforts.
Ideally you have a technical background that enables easy interaction with software development engineers product managers and technical program managers and a demonstrated ability to deliver highquality technical documentation.
Key job responsibilities
Key responsibilities include but are not limited to:
Hiring and growing a team of programmer/technical writers and editors.
Defining the overall content strategy across specific developer tools (e.g. source control build tool test tool etc. and endtoend development workflows (e.g. writing software that uses Amazon Web Services writing software for mobile devices etc..
Leading the direction for the documentation authoring tools used by writers and software development teams.
Collecting feedback from your customers on how to best improve the documentation using existing feedback mechanisms inventing new ones or just talking to customersour teams use our tools.
Influencing the product direction of the tools your team collaborates with to provide an ideal development experience.
A day in the life
Our team puts a high value on worklife balance. Striking a healthy balance between your personal and professional life is crucial to your happiness and success here which is why we arent focused on how many hours you spend at work or online. Instead were happy to offer a flexible schedule so you can have a more productive and wellbalanced lifeboth in and outside of work.
About the team
The Service Docs organization writes and provides support for a diverse technical audience such as developers DevOps professionals IT professionals and technical program managers. On behalf of our customers we innovate we research we learn and we experiment. We collaborate with product managers to understand our customers needs. We partner with software developers to learn about the inner workings of AWS services so that we can influence product design and the customer experience with the product. We know that what we do makes a difference to our customers. We work and train together so that we are always learning from one another and we celebrate and support the career progression of our team members.
About AWS
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Inclusive Team Culture
Here at AWS its in our nature to learn and be curious. Our employeeled affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences inspire us to never stop embracing our uniqueness.
Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledgesharing mentorship and other careeradvancing resources here to help you develop into a betterrounded professional.
Work/Life Balance
We value worklife harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve in the cloud.
This team is part of AWS Utility Computing:
Utility Computing (UC)
AWS Utility Computing (UC) provides product innovations from foundational services such as Amazons Simple Storage Service (S3 and Amazon Elastic Compute Cloud (EC2 to consistently released new product innovations that continue to set AWSs services and features apart in the industry. As a member of the UC organization youll support the development and management of Compute Database Storage Internet of Things (Iot) Platform and Productivity Apps services in AWS including support for customers who require specialized security solutions for their cloud services.
Degree in Technical Writing English Computer Science or a related field; in lieu of this degree relevant work experience will be considered.
5 years experience in a technical writing role
5 years experience writing for a developer or IT operations (DevOps) audience
5 years experience working on multiple documentation projects simultaneously with competing priorities and deadlines
Strong ability to work across teams and groups to accomplish objectives
Experience with web services
Experience with an objectoriented programming language such as Java Ruby or C#
Experience with an automation scripting framework such as bash shell scripting Windows batch scripting or Windows PowerShell
Experience with commandline tools
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124600/year in our lowest geographic market up to $215400/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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