Sr Field Trainer eero CS
Sr Field Trainer eero CS
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Yearly Salary
$ 124500 - 215100
Vacancy
1 Vacancy
Posted on :
09-04-2025
Job Description
At eero we make world class products for our customers to enjoy. Behind those world class products are the teams that support end customers; customer support field technicians technical sales teams; ready to assist customers who have questions or need support. Were looking for a Sr. Field Trainer to join our team who will own the learning experience for multiple audience segments in North America. The ideal candidate is obsessed with the customer experience forwardthinking with creativity and a passion for creating and delivering training.
Key job responsibilities
As a Sr. Field Trainer you will:
Design develop and deliver training that supports multiple modalities including virtual in person and selfdirected learning
Form relationships with key customers to create training opportunities
Develop and execute the interactive activities involved with trade shows that we participate in
Support our team of market trainers with education content development and facilitation certification
Drive the success of our mobile training platform with regular content updates and engagement
Act as the subject matter expert and field questions about policies tools and practices in real time
Facilitate the collection and submission of feedback and technical issues from learners
Partner with leaders across eero to identify areas for improvement and innovation in session implementation
Work with the broader Learning and Development team to develop training to address learning opportunities
Execute on the program roadmap by meeting project and program deliverables
Continually improve learning content in response to learner needs feedback and data
Track and report on key KPIs including completion learner retention proficiency and business impact
Model all content with accessibility as a primary tenant; reinforce inclusive presentation methods and consider all audiences in delivery
Represent customer feedback to stakeholders and advocate for product and process improvements
Contribute to strategy development that enables scalability of programs across segments
Ability to travel both domestically and internationally <75
A day in the life
As a Sr Field Trainer for eero CS youll work closely with leaders throughout the business to understand and prioritize training needs across segments; including but not limited to Pro Installer Retail and ISP. Youll review training materials constantly iterating to improve the learning experience. Youll partner with leaders across eero to understand the unique opportunities for each audience and develop training programs to improve learner performance tracking against key business outcomes.
4 years in a Sales Training Technical Training or Learning and Development role
University degree or equivalent experience in Adult Learning Learning and Development or related fields
Excellent business acumen with a track record of success
Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
Ability to think strategically and tactically with attention to detail
Tenacity to develop ideas independently and thrive in a fastpaced startup environment is essential for success
Experience developing and facilitating learning content with a focus on distilling complex topics for a wide range of audiences and levels of expertise
Experience using authoring tools such as Storyline Camtasia Captivate
Capable of working closely with data and using analytics to problemsolve
Ability to effectively manage time and prioritize multiple tasks of competing priority
Excellent preparation organization public speaking and classroom management skills
Proficiency with Microsoft Office (e.g. Word Excel PowerPoint etc.
Familiarity with the use of a Learning Management System (LMS) and with the help of multimedia in training
Proven analytical/technical aptitude
Prior experience with networking product lines a plus
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $215100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Key job responsibilities
As a Sr. Field Trainer you will:
Design develop and deliver training that supports multiple modalities including virtual in person and selfdirected learning
Form relationships with key customers to create training opportunities
Develop and execute the interactive activities involved with trade shows that we participate in
Support our team of market trainers with education content development and facilitation certification
Drive the success of our mobile training platform with regular content updates and engagement
Act as the subject matter expert and field questions about policies tools and practices in real time
Facilitate the collection and submission of feedback and technical issues from learners
Partner with leaders across eero to identify areas for improvement and innovation in session implementation
Work with the broader Learning and Development team to develop training to address learning opportunities
Execute on the program roadmap by meeting project and program deliverables
Continually improve learning content in response to learner needs feedback and data
Track and report on key KPIs including completion learner retention proficiency and business impact
Model all content with accessibility as a primary tenant; reinforce inclusive presentation methods and consider all audiences in delivery
Represent customer feedback to stakeholders and advocate for product and process improvements
Contribute to strategy development that enables scalability of programs across segments
Ability to travel both domestically and internationally <75
A day in the life
As a Sr Field Trainer for eero CS youll work closely with leaders throughout the business to understand and prioritize training needs across segments; including but not limited to Pro Installer Retail and ISP. Youll review training materials constantly iterating to improve the learning experience. Youll partner with leaders across eero to understand the unique opportunities for each audience and develop training programs to improve learner performance tracking against key business outcomes.
4 years in a Sales Training Technical Training or Learning and Development role
University degree or equivalent experience in Adult Learning Learning and Development or related fields
Excellent business acumen with a track record of success
Excellent communication skills and ability to convey insights from complex analyses to internal and external entities
Ability to think strategically and tactically with attention to detail
Tenacity to develop ideas independently and thrive in a fastpaced startup environment is essential for success
Experience developing and facilitating learning content with a focus on distilling complex topics for a wide range of audiences and levels of expertise
Experience using authoring tools such as Storyline Camtasia Captivate
Capable of working closely with data and using analytics to problemsolve
Ability to effectively manage time and prioritize multiple tasks of competing priority
Excellent preparation organization public speaking and classroom management skills
Proficiency with Microsoft Office (e.g. Word Excel PowerPoint etc.
Familiarity with the use of a Learning Management System (LMS) and with the help of multimedia in training
Proven analytical/technical aptitude
Prior experience with networking product lines a plus
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $124500/year in our lowest geographic market up to $215100/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.
Required Experience:
Senior IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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