IT Support Associate II IT Services Variable
IT Support Associate II IT Services Variable
Posted on :
09-04-2025
Employer Active
1 Vacancy
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Job Description
The Amazon Helpdesk is the first place for Amazon employees to go with technical questions and problems with Amazons desktops laptops mobile devices network services and software. The Amazon Helpdesk works with Amazon and Amazon service managers and other staff to maintain internal solutions and respond to employees technical issues. Additionally they manage all the onpremise infrastructure including servers network device telephony and printers.
Amazon is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customerfocused with strong problemsolving skills and have experience with Chrome OS and Windows environments we want to talk with you.
As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazons unique corporate infrastructure service platforms and employees. This is a challenging role that demands strong communication skills technical analytical and problemsolving competencies and most importantly customer obsession.
KEY RESPONSIBILITIES
Provide ticketbased walkup and remote Helpdesk support for Amazons growing multisite user base and environments.
Direct internal and external service provider engagements as needed in the processing of support requests for effective and timely resolution of issues.
Manage various routine processes such as new hire onboards computer life cycle management asset management computer imaging hardware warranty support and hardware recycling.
Participate in the development implementation and administration of processes and procedures to ensure the reliability recoverability and optimum performance of user hardware and local services.
Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating Oncall schedule for production support issues.
Research procure vet and deploy new hardware and software solutions.
Key job responsibilities
Windows/Mac/Linux OS deployment
Providing remote tech support
User hardware/software/peripheral support
LAN troubleshooting and support
Hardware procurement and asset management
Creating and maintaining documentation
3 years of corporate setting Windows Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Amazon is looking for a dynamic and motivated IT Support Engineer to join their IT Services Team. If you are customerfocused with strong problemsolving skills and have experience with Chrome OS and Windows environments we want to talk with you.
As a member of the team you will have the opportunity to develop your career by maintaining and supporting Amazons unique corporate infrastructure service platforms and employees. This is a challenging role that demands strong communication skills technical analytical and problemsolving competencies and most importantly customer obsession.
KEY RESPONSIBILITIES
Provide ticketbased walkup and remote Helpdesk support for Amazons growing multisite user base and environments.
Direct internal and external service provider engagements as needed in the processing of support requests for effective and timely resolution of issues.
Manage various routine processes such as new hire onboards computer life cycle management asset management computer imaging hardware warranty support and hardware recycling.
Participate in the development implementation and administration of processes and procedures to ensure the reliability recoverability and optimum performance of user hardware and local services.
Work in tandem with the rest of the IT Operations team to uphold system SLAs with a rotating Oncall schedule for production support issues.
Research procure vet and deploy new hardware and software solutions.
Key job responsibilities
Windows/Mac/Linux OS deployment
Providing remote tech support
User hardware/software/peripheral support
LAN troubleshooting and support
Hardware procurement and asset management
Creating and maintaining documentation
3 years of corporate setting Windows Mac or Linux Operating systems support experience
Experience troubleshooting integrated and interdependent computer systems
Experience maintaining zebra thermal printers troubleshooting thin clients PCs scanners and portable handheld terminals
CompTIA A CompTIA Network Cisco/CCNA Linux (Redhat) Microsoft hardware (installation) AWS or other industry relevant certifications
Experience in a dynamic environment with a high degree of customer service
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Required Experience:
IC
Employment Type
Full-Time
Department / Functional Area
Key Skills
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