At Amazon Worldwide Returns & ReCommerce (WWRR) we aspire to zero: zero cost of returns zero waste zero defects and zero carbon footprint. We are an agile innovative organization dedicated to making zero happen to benefit our customers company and environment. We are constantly innovating to create longterm value at Amazon by investing in the future and focusing on the planet not just on the bottom line. WWRR includes business product program operational data and software engineering teams who together manage the lifecycle of returned and damaged products.
WWRR owns the services and programs for FBA Sellers to choose how Amazon handles their customer returns and value recovery channels. As a Finance Manager you will business partner with WWRR leadership to develop and implement the financial strategy to optimize returns management while improving Seller Experience and scaling profitable solutions. In this role you will be responsible for establishing financial KPIs to measure program performance conducting costbenefit analyses and identifying opportunities to improve operational efficiency. You will work closely with product managers operations partners program teams legal tech teams and data engineers to build financial models that solve Seller pain points while driving sustainable growth.
Key job responsibilities
Strategic Program Finance Leadership:
Develop and implement financial frameworks for FBA returns management and value recovery programs
Lead financial modeling and analysis to optimize seller economics in returns processing
Create scalable financial solutions for seller pain points in the returns ecosystem
Drive alignment on financial strategy across
WWRR stakeholders Financial Analysis & Value Recovery:
Design financial models to evaluate and optimize value recovery channels
Conduct costbenefit analyses of returns management programs and services
Develop pricing strategies for FBA returns services
Identify opportunities to improve financial outcomes in returns processing
Performance Analytics & Reporting:
Establish and track financial KPIs for returns management and value recovery programs
Build automated reporting systems for operational and financial metrics
Conduct deepdive analyses to identify efficiency opportunities
Create financial dashboards for executive decisionmaking
Program Development & Scaling:
Partner with product teams to translate financial insights into program improvements
Lead financial assessment of new returns management services
Develop scalable financial solutions for growing FBA seller base
Guide investment decisions for returns processing infrastructure
Crossfunctional Leadership:
Collaborate with Operations Product Legal and Tech teams on program implementation
Drive financial planning discussions with multiple stakeholder groups
Lead financial advisory for technical requirements and program specifications
Build strong partnerships across WWRR organization
A day in the life
Business Focus
Lead weekly business reviews with WWRR leadership
Create financial models for new seller initiatives
Partner with Operations on capacity and costs
Analyze trends and forecast impacts using SQL/Excel
Strategic Work
Build monthly business review materials
Deep dive into program performance metrics
Collaborate with Data Science on dashboards
Review pricing strategies and fee structures
Field & Partnerships
Visit returns centers to understand operations
Meet crossfunctionally with FBA Tech and Ops teams
Present financial analyses to stakeholders
Develop strategic recommendations for leadership
Bachelors degree in finance accounting business economics or a related analytical field (e.g. engineering math computer science)
5 years of finance experience or Masters degree and 3 years of finance experience
6 years of identifying incomplete or inaccurate data identifying the root cause and creating/implementing an escalation plan experience
6 years of solving complex business challenges by delivering accurate and timely financial models analysis and recommendations that have a proven impact on business (e.g. financial savings operational improvements or customer benefits) experience
MBA or CPA
Knowledge of SQL/ETL
Experience working with largescale data mining and reporting tools (examples: SQL MS Access Essbase Cognos) and other financial systems (examples: Oracle SAP Lawson JD Edwards)
Experience delivering forecasting budgeting and variance analysis and data interpretation of results
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race national origin gender gender identity sexual orientation protected veteran status disability age or other legally protected status.
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for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.
Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85900/year in our lowest geographic market up to $179500/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on jobrelated knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity signon payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.