Application Support Agent Junior eGrants
Application Support Agent Junior eGrants
Posted on :
17-04-2025
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1 Vacancy
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Job Description
At Axians we deliver the best combination of technology and services to enable our clients to fulfil the diverse needs of their customers. As a part of VINCI Energies we are dedicated to ICT and Digital Transformation. Present in 37 countries with over 16000 employees and generating more than 3.6 billion in revenue in 2023.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cuttingedge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledgedriven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Longterm Opportunities: Our partnerships with European Institutions offer stable longterm roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplication Support Agent Junior (eGrants)to join our team in Brussels.
Description of the project:
In the GSS project ourteam provides L1 support in the eGrants domain. eGrants consists in the suite of application that are used for the management of present and future EU Funding programmes. They cover different aspects of the management of grants and especially:
Description of tasks:
Knowledge and skills:
Miscellaneous:
Other requirements:
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subject.
Axians. The best of ICT with a human touch.
Why Join Axians European Institutions Team
Multicultural Environment: You will work alongside professionals from all over the world fostering a diverse and enriching workplace.
Diverse Projects:Engage in impactful projects with cuttingedge technological advancements facilitated by European Institutions.
Skill Development: Work in a knowledgedriven environment where youll continually develop both technical and professional skills through exposure to complex projects.
Longterm Opportunities: Our partnerships with European Institutions offer stable longterm roles where you can make a real difference on a European scale.
Contributing to European Initiatives:Make a meaningful impact on regional and global challenges.
We are seeking anApplication Support Agent Junior (eGrants)to join our team in Brussels.
Description of the project:
In the GSS project ourteam provides L1 support in the eGrants domain. eGrants consists in the suite of application that are used for the management of present and future EU Funding programmes. They cover different aspects of the management of grants and especially:
- The submission of proposals
- The evaluation of proposals and the award of grants
- The management of experts that evaluate the proposals
Description of tasks:
- Receive and log requests/ incidents & questions from users (by email phone or face to face); provide technical support investigate problems and determine appropriate actions.
- Keep enduser informed on request status and progress.
- Participate to meetings with the Commission staff in order to define their needs for the evaluation process.
- Provide training to Commission staff.
- Participate to meetings with the development team.
- Improving documentation/manual for training/shared knowledge.
Knowledge and skills:
- Higher education or equivalent overall experience.
- A first successful experience in user support (minimum 1 year).
- European level C1 in English is mandatory.
- Have good analytical skills and quickly understand process.
- Be solution oriented as well proactive and reactive to any problem.
- High communication skills and ensure customer satisfaction.
- Ability to work in an international/multicultural environment.
- Strong team player with excellent relationship skills.
- You are stress resistant and are able to impart knowledge at various levels.
Miscellaneous:
- Any other language is an asset
- ITIL Foundation Certified
Other requirements:
- EU Citizenship.
- Resident or available to relocate to Belgium.
Ready to embark on an exciting journey with us
Apply now to join a vibrant team contributing to technological advancements in European Institutions. Please send your application to with the subject.
Required Experience:
Junior IC
Employment Type
Grant
Key Skills
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