Telecommunications Consultant - Wilmington
Telecommunications Consultant - Wilmington
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$ 31084 - 54397
1 Vacancy
Job Description
Description of Work
**Position is eligible for a hybrid remote teleworking schedule to include weekly onsite work hours.**
The purpose of this position is to assist the Telecommunications Resources Program (TRP) in promoting telecommunications relay service (TRS) and Equipment Distribution Services (EDS) to North Carolina Deaf Hard of Hearing Speech Impaired and Hearing populations; coordinate outreach activities for TRS and EDS and assist in gathering public input from consumers organizations and businesses; and conduct research to identify appropriate target groups program outreach events activities and publications statewide.
Public Outreach
- Provide EDS information to community businesses agencies and professionals relating to communication needs of deaf hard of hearing and deafblind individuals
- Coordinate presentations upon requests to agencies/organizations/schools/civic groups
- Network (attend/participate) with professionals at organizations/civic group meetings workshops/conferences and at other functions deemed appropriate by the TRP/RC manager
- Identify certain groups for presentations and services
- Monitor and evaluate outreach activities
- Assist the with booths at conventions and workshops in this positions catchments areas
Technical Assistance- Provide EDS assistance with completion of applications and gathering of required information for EDS forms
- Assess hearing loss and/or other additional disabilities for appropriate equipment selection and the ability for consumer to utilize technology available appropriately
- Provide training for consumers
- Provide troubleshooting for equipment problems
- Provide loaner equipment for consumers that arent eligible to apply or their equipment is being repaired
Training- Coordinate presentations to agencies and service providers who work with deaf hard of hearing and deafblind individuals
- Market presentations that will benefit the community in accessing and understanding the telecommunications needs of deaf hard of hearing and deafblind individuals
- Provide customized training to consumers who may benefit from access to the telecommunications world
Program Development and Maintenance- Develop TRP/EDS presentations
- Identify target groups that may need information about EDS.
- Maintain monthly activity reports
- Promote research on new outreach activities
- Meet with EDS staff on regular basis to review outreach activities and plan new activities
About the NC Division of Services for the Deaf and Hard of Hearing (DSDHH):
The Division of Services for the Deaf and Hard of Hearing works to ensure that all Deaf Hard of Hearing or DeafBlind North Carolinians have the ability to communicate their needs and to receive information easily and effectively in all aspects of their lives especially their health and wellbeing.About the NC Department of Health and Human Services (DHHS):
The North Carolina Department of Health and Human Services (DHHS) is one of the largest most complex agencies in the state and has approximately 17000 employees. It is responsible for ensuring the health safety and wellbeing of all North Carolinians providing human service needs for special populations including individuals who are deaf blind developmentally disabled and mentally ill and helping poor North Carolinians achieve economic independence.
Compensation and Benefits:
The State of North Carolina offers excellent comprehensive benefits. Employees can participate in health insurance options standard and supplemental retirement plans and the NCFlex program (numerous highquality lowcost benefits on a pretax basis). Employees also receive paid vacation sick and community service leave. In addition paid parental leave is available to eligible employees. Visit website forbenefitsKnowledge Skills and Abilities / Competencies
Listed below are the knowledge skills and abilities (KSAs) associated with the position. These KSAs along with the minimum education and experience listed are required in order to be deemed eligible for the position therefore you must provide supporting information within the body of your application to demonstrate your possession of each KSA listed.
Qualified applicants must possess and application must clearly reflect work experience that demonstrates the following:Management preference will be given to candidates with:Basic knowledge of Microsoft products: Excel Outlook PowerPoint
Experiences working with elderly population.
Excellent organizational skills.
Basic knowledge/skills in American Sign Language.
Knowledge of telecommunications equipment for individuals who are Deaf DeafBlind or Hard Of Hearing (HOH)
Networking with local and state organizations
Experience with outreach work
Ability to train individuals on the use of telecommunications equipment
Excellent public speaking skills as well as verbal and written skills.
Basic knowledge of state and federal laws related to telecommunications access and technology
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. SeeEducation and Experience Equivalency Guidefor details.
Bachelors degree in a discipline relative to the program served from an appropriately accredited institution;
OR
Bachelors degree from an appropriately accredited institution and one year of experience in an area related to program that provides experience in techniques of casework or counseling;
OR
equivalent combination of education and experience.Supplemental and Contact Information
The North Carolina Department of Health and Human Services (DHHS) is an Equal Opportunity Employer who embraces an Employment First philosophy which consists of complying with all federal laws state laws and Executive Orders. We are committed to reviewing requests for reasonable accommodation at any time during the hiring process or while on the job. For more information about DHHS: uses the MeritBased Recruitment and Selection Plan to fill positions subject to the State Human Resources Act with the most qualified individuals. Hiring salary will be based on relevant qualifications internal equity and budgetary considerations pertinent to the advertised position.
It is critical to our screening and salary determination process that applications contain comprehensive information. Information should be provided in the appropriate areas to include the beginning and ending dates of jobs worked education with the date graduated all work experience and certificates / licenses. Resumes will not be accepted in lieu of completing this application. Answers to Supplemental Questions must refer to education or work experience listed on this application to receive credit. Degrees must be received from appropriately accredited institutions.- Applicants seeking Veterans Preference must attach aDD214 Member4 Form(Certificate of Release or Discharge from Active Duty) to their applications.
- Applicants seeking National Guard Preference must attach a NGB 23A (RPAS) if they are a current member of the NC National Guard in good standing. If a former member of the NC National Guard who served for at least 6 years and was discharged under honorable conditions they must attach either a DD256 or NGB 22.
- If applicants earned college credit hours but did not complete a degree program they must attach an unofficial transcript to each application to receive credit for this education.
- Applicants may be subject to a criminal background check. All candidates selected for positions considered Positions of Trust will be subject to a criminal background check.
Applications for positions requiring specific coursework must be accompanied by a copy of the applicants transcript. Applicants with degrees not conferred at a United States college or university must attach verification that their degree is equivalent to a similar degree from a U.S. institution. The Office of State Human Resources uses the National Association of Credential Evaluation Services (NACES) as a referral resource for applicants who need to have their credentials certified as equivalent. For a list of organizations that perform this specialized service please visit the NACES membership website at Transcripts degree evaluations and cover letters may be uploaded with your application.
NOTE: Applicants will receive communication via email only for updates on the status of their application or any questions on their application. If there are any questions about this posting other than your application status please contact Talent Acquisition at .
To check the status of an application please log in to your NC Government Job Opportunities account and click Application Status.
For technical issues with your application please call theNeoGov Help Line at. If you have a technical issue with your Government Jobs account please call their Help Line at.
Required Experience:
Contract
Employment Type
Full-Time
