Order Team Executive

At Ayvens progress starts with you.

Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us and get better with every move.

We are looking for an Order Team Executive who can join us. This is a fixed term contract until December 2025.

This is an office based role with a requirement to be in the Slough office. After probation there is then the option for working from home days with a requirement to be in the Slough office a minimum of 3 days per week.

Key Purpose

Manage the timely progression of orders with the dealer network ensure dealer notes are acknowledged and tasks are actioned.

Manage customer queries/requests and complaints through both cases and telephone calls to a successful and timely resolution. Use the GOCM to manage cases from customers and keep regular updates on cases escalate cases that are out of SLA for support to get resolved.

Engage in the team buzz and team meetings share best practice and knowledge with the team and look for ways to improve the daytoday operation for the team and for our customers and be a positive member of the team with a cando attitude.

Summary of Responsibilities

Complete order/cases/note tasks daily work with the team seniors to move aged orders/cases/notes forward and raise escalations.

Provide timely and accurate information to our customers to minimise queries and complaints

Liaise with dealer network and manufacturer on a regular basis to ensure good working relationships

Deliver client specific tasks for projects that need managing or when there are sensitive accounts that need hand holding

Utilise all tools & systems provided by LeasePlan and its suppliers and follow business controls set out to minimise risk

Build rapport and confidence within our customer and supplier base

Look for better ways of doing things to improve efficiency and customer service get involved and be engaged

Skills Experience & Background

Experience of working in an administrative environment where preparation planning and organisation is evident.

Excellent command of spoken English to enable telephone communications with customers and suppliers

Good command of written English to enable email communication with customers and suppliers

IT and systems understanding

Strong work ethic with the ability to show empathy and support the customer

Ability to deal calmly and professionally with customers and other stake holders within the business

What we can offer

Salary 24500
Generous contributory pension scheme
25* days holiday in addition to bank holidays
Volunteering days to assist in charity work

Sustainability Initiatives
Holiday buy / sell (subject to conditions)
Travel Insurance (cost associated)
Dental Insurance (cost associated)
Flexible working options available
Study support (where applicable)
Access to Colleague Car Scheme(cost associated)
Enhanced parental leave
Referral bonus for referring an Employee
Cycle2work Scheme
Free breakfast / fruit
EV charging points bike storage shower & changing facilities and car parking
Progressive / collaborative culture

Why Ayvens

With over 3.4 million vehicles managed across more than 42 countries we provide fullservice leasing flexible subscription services fleet management services and multimobility solutions to customers of all sizes including large corporates SMEs professionals and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry we are wellpositioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technologyenabled services that help our customers focus on their everyday business. Were committed to sustainable mobility and have made it a core part of our strategy. In everything we do were guided by the principles of authenticity curiosity commitment and collaboration. We aim to foster an organisation thats diverse in people and ideas where everyone can thrive and be themselves no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates news and insights.

*ALD Automotive LeasePlan are rebranding to Ayvens across all 42 countries by 2025.