IT Service Desk Analyst
IT Service Desk Analyst
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1 Vacancy
Job Description
Contract Type: Permanent
Working Hours: 37 hours per week
Worker Type: Hybrid Worker with a higher percentage of office work than home working
Salary: Starting Salary is 27711 (Level one) rising to 30060 (Level four)
Location:Loxley House Station Street Nottingham NG2 3NG
Weve got an exciting opportunity available for talented individuals to join our workforce perhaps this is the opportunity youve been looking for Read on to find out more
Working for Nottingham City Council has great benefits. As well as competitive pay great leave entitlement and access to a generous pension scheme we strive to create an innovative inclusive and progressive work culture where everyone is supported to do and be their very best.
In return we are looking for people like you people who are innovative driven and committed to serving and improving if you are passionate about making a difference to the lives of those who live and work in our city we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
The IT Service is looking fora friendly and outgoing person who possesses a substantial proven experience of working in a frontline IT Service Desk role to help in supporting over 6000 employees and partners located across various sites in and around the City of Nottingham. This is an exciting opportunity to work in the IT Service providing a high level of customer service on a busy front line IT Service Desk learning new skills and supporting a variety of hardware software and services for internal customers and partner organisations.
About You
The ideal candidate will:
- Utilise a variety of technological tools to investigate diagnose and fix issues.
- Where appropriate forwarding specialist technical support issues to the appropriate team within the IT Service.
- Will be required to possess excellent troubleshooting skills to triage enduser hardware operating system basic network server access and voice communications problems.
- Provide 1st time fix resolutions and support an IT repair service for customers laptops tablets mobile phones and software issues and administration for various in house systems in creating/amending/deleting user accounts password resets and various other tasks.
- Deal with internal customers over the phone face to face and via selfservice support tickets.
- Have good customer service and deal with general IT enquiries and have excellent communication skills and keep the customer informed.
- Have an understanding of Network Security Information Security and Data Protection.
Applicants should submit their CV and covering letter as one document outlining how their current skills knowledge and experience meets the essential criteria listed below. Applicants should remove any personal details from their CV and Covering Letter (including their name) as part of our commitment to remove the risk of unconscious bias. The application process will capture your personal details (including your name) and these details will only be made visible to recruiting managers once the shortlisting stage has been completed.
In addition to the above the ideal candidate must be able to work to a rota which covers the Service Desk working hours: Monday to Friday 08:00 17:00.
ESSENTIAL REQUIREMENTS:
- Possess substantial proven experience of working in a frontline IT Service Desk role.
- Experience of providing Active Directory Microsoft Exchange and Azure administration plus awareness of a wide range of Microsoft technologies such as Windows 10/11 Office 365 along with VoIP and a broad understanding of corporate applications.
- Will be required to possess excellent troubleshooting skills to triage enduser hardware software and operating system issues basic networking telephony problems printing issues and support laptops desktops mobile phones and tablet devices.
- Ability to prioritise work and deliver results in a pressurised environment balancing conflicting demands to achieve acceptable outcomes.
- Have excellent customer service and communication skills along with experience of keeping customer informed with information on updates known errors changes in availability new facilities etc in plain English.
Please read the job description herefor full details and requirements.
At Nottingham City Council we believe that work is what you do not where you do offer different working arrangements depending on the role including hybrid working.
For informal enquiriesplease contact Wendy Hopkins IT Service Desk Manager by telephone onor by email at
Closing Date: 27th April 2025
Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held: TBC
By applying to this job you agree to ourTerms & Conditions.
Required Experience:
IC
Employment Type
Full Time
