Member Claims Associate
Member Claims Associate
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Job Description
At Collective Health were transforming how employers and their people engage with their health benefits by seamlessly integrating cuttingedge technology compassionate service and worldclass user experience design.
Collective Health is growing its Member Services team in Lehi Utah! As part of our Member Services team each Member Claims Associate operates core processes to run our employersponsored medical plans and assists our members with some of their most complex claims issues. Member Claims Associates gain a comprehensive understanding of medical plan operationsprocessing medical claims researching and responding to complicated member issues and handling details related to regulatory requirements our network partner relationships and medical coding. Member Claims Associates do all this with the lens of continuing to delight our members as part of the Member Services Team.
As a Member Claims Associate you can expect to learn and become a professional in the payerside of healthcare. With the support of our established and knowledgeable teams you will be an important contributor to scaling our operations and collaborating on a growing team at the forefront of redefining the healthcare industry.
Start Date and Training
- Start date: June 2 2025
- You must be available for 4 weeks of required training beginning on the start date through July 3. You will not be able to take time off during the training period.
What youll do:
- Execute the daily operations of a health plan including processing medical claims researching and responding to our members most complicated questions tracking your accuracy around core metrics and troubleshooting the many operational challenges that affect our business
- Be part of the team that is continuously adapting to improve efficiency and scalability
- Think critically and strategically to continually boost teamwork and communication across offices
- Gain additional skills across different areas of our business over time
- Develop indepth industry expertise in the healthcare economy
- Cultivate a culture that aligns with Collective Health values and incorporates the unique aspects of our team
- Reporting to the Manager of Member Claims this is an essential role on our Customer Experience team
To be successful in this role you:
- Above all are driven curious and take ownership for everything you do
- Can become proficient with a large volume of information quickly
- Are a committed team player
- Are excited to build and adapt to the adventures of working on a growing team
- Are passionate about being a part of a fastgrowing company
- Have a passion for Collective Healths mission to transform the health insurance experience for employers and their employees
Nice to have:
- Bachelors degree or 1 or more years of work experience
Pay Transparency Statement
This is a hybrid position based out of our Lehi office with the expectation of being in office at least two weekdays per week. #LIhybrid
The actual pay rate offered within the range will depend on factors including geographic location qualifications experience and internal equity. In addition to the hourly rate you will be eligible for stock options and benefits like health insurance 401k and paid time off. Learn more about our benefits at UT Pay Range
Why Join Us
- Missiondriven culture that values innovation collaboration and a commitment to excellence in healthcare
- Impactful projects that shape the future of our organization
- Opportunities for professional development through internal mobility opportunities mentorship programs and courses tailored to your interests
- Flexible work arrangements and a supportive worklife balance
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race religion color national origin gender sexual orientation age marital status veteran status or disability status. Collective Health is committed to providing support to candidates who require reasonable accommodation during the interview process. If you need assistance please contact .
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IC
Employment Type
Full Time
