Director GRS Member Journey Owner

Bring us your passion for digital or data analytics and well put you to work on exciting initiatives that answer the challenge: How can we do that better Working with a dedicated team of energetic forwardthinking innovators youll stretch your imagination and sharpen your skills on the leadingedge projects that are keeping Sun Life Financial ahead of the curve. You want more than a job; you want a career a career with a company that encourages learning and personal growth.You want to be one of the best.

Job Description:

The Director GRS Member Journey Owner role focuses on building a strategy and executing on the creation of amazing digital experiences that delight our clients while also ensuring we maintain a balance in our experience that attracts Employers to wanting to have Sun Life support their Group Retirement Plan.

You will be guided by your deep understanding of our clients our competitors as well as digital innovators and your close relationships with business and other stakeholders. You will manage priorities carefully ensuring that we deliver on the features that are core to our business and align with the overall strategy of the Group Retirement business.

The individual interested in this role is passionate about building client experiences that can support clients in meeting their wealth goals. You are a leader who constantly strives to innovate by being both client and data obsessed to ensure the best possible experience.

Your responsibilities will include:

• Work with the AVP Member Journey Owner to set an ambitious and clear vision/strategy that can be aligned with senior leaders while also being articulated to the squads that will deliver the work
• Be accountable for creating and aligning on OKRs that are measured and reported back to your leadership group on an ongoing basis
• Prioritize work for the squads responsible for delivery to ensure they are focusing on features that are the most critical to meeting OKRs set by leadership and yourself
• Leverage surveys competitive intelligence and customer data on an ongoing basis to ensure we are continuing to focus on the most important features
• Look for opportunities to collaborate across the organization to ensure scalability of key innovations & solutions (i.e. Financial Planning)
• Manage and provide guidance to a group of Product Owners to support them in delivering on their objectives. Remove roadblocks as required.
• Assist our Business Development partners in presenting on key solutions that will support Employers in administering their retirement plan
• Own the endtoend journey of a solution to ensure that the holistic impact to our internal and external partners is considered
• Work closely with business leaders to establish each products business value to support messaging communication and customer outreach as necessary

Experience & Education:

• Proven knowledge of Group Retirement space
• University education in business analytics or computer science
• 7 Year of project experience related to Group Retirement & channels
• Experience in facilitating agile ceremonies & backlog/release plans

• A depth of strategic experience with a focus on business model evolution

Key Skills:

• Effective at both presenting and influencing senior leadership
• Able to empower others to fail learn and grow
• Able to navigate a large organization at a senior level
• Skilled in being able to translate data into results and actions
• Ability to manage and lead a team to push an end solution forward
• Strong communication skills and comfortable speaking with business stakeholders
• Ability to collaborate and make decisions effectively with sometimes limited information
• Excellent ability to problem solve and analyze options to arrive at the best solution
• Firm grasp of development methodologies particularly agile development
• Encouraging of an experimental mindset to drive innovation
• As this position is posted in several locations we specify that bilingualism (French English both oral and written) is required for Quebec only as the position includes managing both French and Englishspeaking staff (Quebec and outside Quebec) and providing daily support to the team.

Whats in it for you

• Great Place to Work Certified for Most Trusted Executive Team in Canadaand 2023
• Great Place to Work Certified for Best Workplaces in Canada 2025
• Canada Order of Excellence for Mental Health at Work certification from Excellence Canada. Sun Life is one of only four companies in Canada to ever receive this certification 2024
• Top Work Places for Remote Work Monster Canada 2024
• Great Place to Work Certified for Best Workplaces in Canada 2024 and 2022
• Great Place to Work Certified for Best Workplaces for Women in Canada 2024
• Flexible hybrid work model. #LIHybrid
• Pension stock and savings programs to help build and enhance your future financial security
• Work and professional development that is united by our Purpose: to help Clients and Employees achieve lifetime financial security and live healthier lives
• A friendly collaborative and inclusive culture
• Be part of our continuous improvement journey in developing the next greatest digital enterprise experience.
• Competitive salary and bonus structure influenced by market range data
• The opportunity to move along a variety of career paths with amazing networking potential

The Base Pay range is for the primary location for which the job is posted. It may vary depending on the work location of the successful candidate or other factors. In addition to Base Pay eligible Sun Life employees participate in various incentive plans payment under which is discretionary and subject to individual and company performance. Certain sales focused roles have sales incentive plans based on individual or group sales results.

Diversity and inclusion have always been at the core of our values at Sun Life. A diverse workforce with wide perspectives and creative ideas benefits our clients the communities where we operate and all of us as colleagues. We welcome applications from qualified individuals from all backgrounds.

Persons with disabilities who need accommodation in the application process or those needing job postings in an alternative format may email a request to .

At Sun Life we strive to create a flexible work environment where our employees are empowered to do their best work. Several flexible work options are available and can be discussed throughout the selection process depending on the role requirements and individual needs.

We thank all applicants for showing an interest in this position. Only those selected for an interview will be contacted.

Salary Range: