CUSTOMER SERVICE and BILLING MANAGER
CUSTOMER SERVICE and BILLING MANAGER
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$ 74407 - 116261
1 Vacancy
Job Description
Are you looking for a fascinating and unique job opportunity Do you want to help make a difference in helping to serve our community
Check out this great fulltime position in the Customer Service Department at Arapahoe County Water and Wastewater Authority.
Arapahoe County Water and Wastewater Authority (ACWWA pronounced Aqua) provides the drinking water and wastewater services to the people living and working within its service area. The service area is comprised of about 3500 residences and businesses located primarily in Arapahoe and northern Douglas Counties.
ACWWA offers excellent benefits that include a pension plan with 5 match Health Vision and Dental coverage Life insurance Vacation and Sick Leave
The Customer service Billing Manager works under general supervision of the General Manager oversees and manages the customer service billing and collection activities and the daytoday office operation. The Billing and Customer Service Manager is responsible for ensuring customer satisfaction by addressing inquiries resolving issues and facilitating effective communication between customers and vendors of our organization.
- The Billing and Customer Service Manager is responsible for the effective administration and management of ACWWAs Customer Service Billing and Collections functions. Including working with other departments to solve issues track performance addressing customer questions and concerns with empathy and efficiency. Ensuring accurate meter reading and billing processes. Leads the effort to resolve complex customer service/billing issues. Evaluating department processes and regulations and recommending/implementing improvements.
- Supervises and support to the Customer Service/Billing Team
- Manages and maintains the Customer Service Information (CUSI) program trains and provides technical support to others to use the program.
- Works closely with the Finance Department and Engineering/Operations Departments to address common issues.
- The Billing and Customer Service Manager operates as ACWWAs Public Information Officer (PIO). This would include the content management of ACWWAs website customers outreach communication education to the public relationship with other partners such the City or the State. Establishes and maintains cooperative working relationships with coworkers outside agencies and the public.
- Provides leadership and oversight regarding ACWWAs administration office. Manages outside service companies working in the building and general office management responsibilities to help keep an efficient safe and enjoyable environment.
- A key leader in supporting ACWWAs culture.
- Organizes and maintains records management systems and various administrative files.
- Act as the liaison to ACWWAs Board of Directors
- May lead company initiatives and projects.
REQUIRED KNOWLEDGE SKILLS AND ABILITIES
Knowledge of:
Principles practices and methods of remittance processing and customer billing
Principles and practices of internal control and internal processes for adjustments
Principles and practices of business information processing particularly related to the processing of customer accounts billing and remittance processing
The operations and requirements of ACWWAs service rules and unique billing groups
Principles and practices of effective management and supervision
Customer service operations and handling of complaints
Water delivery systems and wastewater collection facilities
District policies regarding the establishment of:
water delivery and billing for irrigation
domestic and sanitation services
meter reading
Filing methods and record keeping principles and practices
Geography of the district the location of meters and facilities and legal property descriptions
Principles of office management
Correct English usage spelling and grammar and proper letter writing techniques
Ability to:
Oversee call center operations and efficiencies
Analyze and resolve customer complaints
Instruct train and supervise personnel in customer billing and customer service operations
Oversee cash collections maintenance of accurate accounts status information and reconciliation of cash balances
Analyze and make sound recommendations on complex customer billing and remittance processing issues
Understand interpret explain and apply District policies and procedures regulating customer billing and customer service
Prepare clear concise and comprehensive reports and written materials
Develop operating policies and procedures
Exercise sound independent judgment within general policy guidelines
Implement best management practices
Establish and maintain effective working relationships with all levels of management staff external contacts and customers
Ensure the proper maintenance and preparation of records and reports
Required Experience:
Manager
Employment Type
Full Time
