Dental Call Center Representative
Dental Call Center Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Cornerstone Family Healthcare is actively recruiting for a Dental Call Center Representative to join our growing team in Middletown.
RATE OF PAY/SALARY: $17.00 per hour
WORK LOCATION(S): Middletown NY
STATUS: Full Time
CORNERSTONE BENEFITS:
Competitive salaries I Health Benefits I Retirement plan I Paid Time Off I Sick Time I Flexible Spending I Dependent Care I Paid Holidays
CORNERSTONES MISSION:
Cornerstone Family Healthcare is a nonprofit Federally Qualified Health Center with a mission to provide high quality comprehensive primary and preventative health care services in an environment of caring dignity and respect to all people regardless of their ability to pay. For more than fifty years Cornerstone has been responsive to meeting the needs of the communities in which we serve with a continued emphasis on the underserved and those without access to health care regardless of race economic status age sex sexual orientation.
GENERAL PURPOSE:
The Call Center Representative will provide excellent customer service to all callers trying to access or obtain information regarding CORNERSTONEs services including making appointments.
Description of Duties:
- Provides excellent customer service at all times; politely greets patients responds accurately and appropriately and thanks them for calling.
- Ensures that incoming calls are answered within 4 rings.
- Monitors the call centervoicemail box and returns all messages within 15 minutes.
- Makes appointments for new and existing patients using the practice management system template.
- Coordinates with departmental Patient Services Representatives and nursing staff to accommodate patients requests for earlier appointments.
- Verifies all demographic and insurance information gathered from each patient and posts itaccurately in the practice management system.
- Verifies all insuranceinformation including eligibility PCP and referrals if required for the visit type and insurance.
- Accurately instructs all patients on the documentation needed for registration at the time of theirappointment and refers them to the CORNERSTONE website for new patientforms.
- Remains knowledgeable aboutCORNERSTONEs sites and services and how to access them.
- Completes reminder phonecalls for the following days appointments.
- Provides backup support for patient registration as requested by the Site Administrator.
- Maintain confidentiality of all aspects of CORNERSTONE including but not limitedto patient confidentiality financials and employee relations.
- Attend and participate in monthly department All Staff and other required meetings.
- Performother duties as assigned.
- High School Diploma or High School Equivalency Diploma.
- Oneyear medical office experience.
- Strong interpersonal skills.
- Must be bilingual Spanish
Required Experience:
Unclear Seniority
Employment Type
Full-Time
